The manufacturing sector is facing increasing competition. In these circumstances, focusing only on the products delivered is not a viable strategy for companies in the sector. At the same time, customer satisfaction becomes a new performance driver. For this reason, manufacturers must focus on customer relations. Customer service is an essential component for customer loyalty and company growth. In this article, we propose you to...
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The year 2022 will be shaped by the acceleration of the digital transformation of Field Service, but also by societal trends that will play a role in this sector. We propose to explore these trends and see how you can take action to improve the quality of your services and your productivity....
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Videoconferencing is a means of communication that has been used by companies for many years to connect geographically distant interlocutors. Until a few years ago, the use of videoconferencing required the presence of a hardware and software infrastructure that imposed considerable constraints. With the emergence of WebRTC technology, these constraints disappear and allow the use of videoconferencing to be democratized and no longer limited exclusively...
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The French mobile manufacturer Crosscall and Apizee become partners for the distribution of their solutions. Thanks to this partnership, Apizee’s customers will have access to shock-proof, waterproof and high-performance smartphones; adapted to all trades and professional uses. Crosscall devices are 100% compatible with the Apizee technology and makes possible to carry-out remote video-assistance even outdoors or in difficult conditions....
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[vc_row][vc_column][vc_column_text]The digital transformation of industrial services has been underway for several years now in many sectors of activity. Many companies have gradually integrated solutions to optimize the operations of their field technicians, including visual assistance. This trend has accelerated with the context of the pandemic linked to COVID 19. You will find here a list of key factors to consider when choosing a video-assistance solution...
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The SNCF strike which began on October 18, 2019 continues its evolution with a national strike scheduled for December 5. As transport is highly affected, the alternative of remote work is set up in many companies. In many of them, the success of this action lies in the use of a collaborative videoconferencing tool for the teams. This allows a saving of time and money. The...
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The Orange Business Services Digital Workspace offers a catalog of mobile solutions and applications for the digital transformation of businesses. The solutions chosen to integrate the catalog are part of an Orange strategy aimed at supporting the digital transformation of its business customers. Validation of Apizee Diag after tests by Orange Business Services After a phase of evaluation and tests, the applications experts of Orange Business Services...
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Creating the industry of the future is to dare to take the digital turn. Companies are moving toward an economy of services and usage, and customers are once again at the center of the manufacturing value chain. This revolution is based on mastering new technologies, training people, and rethinking organization models. The 3rd edition of Smart Industries will take place this year from 27 to 30 March...
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In the previous article, we gave you five first reasons that would suit you to consider setting up a video-assistance project in the industry sector. And we promise to give you five more in a second article. Here they are! To read the first part click here. Here are 5 other reasons : 6. Expand your training tool set All content recorded during a remote visual interaction can be...
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Real-time video-assistance is one of the most disruptive innovations introduced in the services sector in recent years. Users and technicians on site can meet a variety of difficulties and not have answers for all situations. Video support, whether used via a standard mobile device or other connected devices, provides the ability to obtain remote expert advice and management approval in real time. Here are the first 5...
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