December 2019

Visio-assistance support client - Visual assistance customer support

We are witnessing a transformation of current practices in customer support. Brands are increasingly looking to adapt to customer requirements and integrate new technologies on new contact channels. Among these new channels, the visual assistance is proving to be a very interesting practice. It allows customers to simply show their problem to the technician instead of spending time trying to find the words to describe...

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KEYYO, a subsidiary of Bouygues Telecom Entreprises acquires control of Apizee, video-assistance solutions editor Read more

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