Click-To-Call

Click to Call, start calls in a single click

A simple link on your website or a button on your mobile app can initiate a video call to your customer service. Answer your prospects' queries and get closer to your customers for optimal CX.

Click to Call, start calls

Trusted by teams at

Coopairs

Fnac Darty

Groupe Atlantic

habitat Audois

Kiloutou

Le Petit Vapoteur

What is Click-to-Call Used For?

Remote Sales

Immediately inform your prospects and don't miss any opportunities.

Customer Support

Your support service is just a click away for more closeness and responsiveness.

User Assistance

Guide your customers in using your products and services step by step for greater satisfaction.

Incident Reporting

Your customers can immediately call customer service to report an incident and get help.

How Does Click-to-Call Work?

Click or Scan

Click or Scan

On a web link, a button on a mobile app, or a QR Code, your customer requests a live video support session.

See and Converse

See and Converse

The video call is redirected to the first available competent agent. The customer sees the customer service agent appear in their browser, with no prior download required.

Interact and Visualize

Interact and Visualize

The customer service agent uses advanced interaction features (screen-sharing, annotations, back camera, etc.) and assists their customer effectively.

Click-to-call: a direct line to your customers

ACD to simplify communication

Simplify Communication

Click-to-call allows users to initiate a call directly from a website or an app, thus facilitating instant contact.

Omnichannel: an integrable button on websites or any mobile application
Automatic Call Distribution (ACD): directs the customer to the most skilled available agent for assistance.
Visual IVR: enables intuitive navigation through customer service options, making calls more targeted and efficient.

Click-to-call to enhance customer experience

Enhance Customer Experience

Click-to-call provides a smoother and more responsive user experience, increasing customer satisfaction and loyalty.

Available and direct: In case of any need, the customer contacts an advisor and continues their purchase in the best conditions.
Personalisation of customer journey: The live video support session can be preceded by customer identification, information gathering, or any other step that makes assistance more effective.
Recording video calls: For quality of service improvement and agent coaching, video calls can be recorded automatically or on demand.

Le click-to-call to accelerate problem resolution

Accelerate problem resolution

By enabling quick and direct communication, click-to-call helps to solve client queries or issues more efficiently.

Screen Sharing and Co-browsing: The agent guides the customer in completing their transaction or in exploring a document.
HD Photo Capture: In-session, the agent captures high-definition pictures to complete the customer case.
Instant Messaging and Chat: Instant messaging allows for instant file and link sharing with customers.

Click-to-call to increase conversion rates

Increase conversion rates

By making interactions with customers more accessible and immediate, click-to-call helps to increase conversion rates on websites or sales platforms.

HD Live Video: Build empathetic relationships through video calls.
Make more accurate quotes: See your clients' environment clearly and nail the perfect quote on the first try.
Reduce cart abandonment: Win back customers struggling on your website with ease.

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Key Figures

0%

Customer Satisfaction

0%

Reduction in Client Visits

0%

Increase in Conversion Rate

0%

European

What they are saying

"Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the responsiveness, project follow-up and support provided by the teams to ensure success!"

Stéphane Cailleau

Field Service Manager / Groupe Atlantic

"Apizee is an efficient solution that enables us to be in direct visual contact with the insured and his damages. The collaborative tools also enable us to explain to our interlocutor certain rectifications on the claim or points of disagreement."

Laurent Buon

Expert / Eurexo

"Thanks to Apizee we've reduced the number of times our technicians have to travel, speeding up the processing of service requests and decision-making on the type of service and the area of expertise of the technician who is to carry out the service."

Lionel Mailhol

Technical Manager / Habitat Audois

"We can maintain close proximity to our customers when they have technical questions. This device is a major source of savings for our customers. Decision-making time can be reduced from a few days to a few hours."

François Planaud

Executive Vice President / Safran Aircraft Engines

"We had privileged contact with the Apizee team throughout the implementation of the project which enabled us to carry out a rapid and efficient deployment."

Matthieu Juglas

Customer Training Manager / Polysoude

"ENEDIS Bretagne implemented the Snap Racco solution using Apizee to avoid systematic travel. Thanks to the use of Apizee, ENEDIS Bretagne has succeeded in reducing travel by its connection technicians."

Rémy Verdier

Department Manager / Enedis

"During a call-out for an apartment fire, the Apizee solution was implemented after the initial rescue operation. The initial resources could be reinforced before the emergency services arrived, saving time for the rest of the operation."

Fabrice Weber

Chief Warrant Officer / SDIS Haut-Rhin

"We're really fans of this solution! Our customers are asking for it, and they're starting to get the reflex of requesting a videoconference. It saves us a lot of travel, and optimizes our technicians' interventions."

Guillaume Chevalier

Technical Manager / Kiloutou

"Thanks to the Apizee solution, every day we troubleshoot our customers remotely, optimizing our diagnostics and above all ensuring people's safety. Thank you for your support!"

Henri Briere

Assistant Manager - Troubleshooting Call Center / Enedis

"The Apizee solution is very useful for troubleshooting machines that don't have a remote connection. Thanks to the solution, we can troubleshoot our customers more quickly and limit travel."

Franck Raguin

Customer Service Manager / Heidelberg

"We appreciated the Apizee team's availability and responsiveness in setting up our project. Integration of the solution was rapid thanks to excellent support from the teams."

Julien Duprat

Technical Project Manager / Kiloutou

Know more about click-to-call - FAQ

Click-to-call allows users to make telephone calls directly from a website or an app by simply clicking on a button or a link. This eliminates the need to manually dial a phone number.

The essential features of click-to-call include:

Interoperability and omnichannel capabilities (web, smartphone, tablet, etc.)
IVR, visual IVR, and voice navigation
Schedule and calendar management
Agent group distribution and availability
Conversation summary and transcription
Supervision statistics and reporting
Integrations with customer service platforms

To install click-to-call on your website, you need to integrate a special button or link provided by Apizee. This integration is usually simple and can often be done by adding a few lines of code to your website.

Click-to-call, also known as click-to-talk, allows a customer to call a customer service agent from a website or mobile app, whereas click-to-dial enables a customer service agent to dial a phone number with a single click from their computer. Sometimes, the two terms are used interchangeably, and click-to-call is used to mean click-to-dial.

Click-to-call allows visitors of a website or mobile app to be immediately connected to a customer service agent, whereas with web call back, it's the customer service agent who calls the customer back later. Click-to-call provides a more immediate response to a customer request. Web call back allows for optimizing the customer service agents' workload over time.

Most click-to-call services are designed to be compatible with a wide range of devices and browsers, including desktop computers, tablets, smartphones, and major web browsers.

Apizee utilizes advanced security protocols (DTLS/SRTP/AES) to protect user communications and data. This often includes call encryption and compliance with data security standards.

Apizee offers integrations with a wide range of customer service tools (Zendesk, ServiceNow, easiware, etc.), CRMs (Salesforce, etc.), FSM software (ServiceNow), and Contact Center as a Service software (Genesys, Eloquant, Odigo, Kiamo, etc.).

Apizee enables complete customization to ensure that the button integrates seamlessly with your site's design. This can include changing the button's color, size, and text, as well as customizing the video-assistance entry scenario and the appearance of the video screen.

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