With Apizee integrated into Diabolocom, your teams can guide customers in real time through remote visual support, resolve issues faster, and deliver more human support—right from the interface they already use.
CCAAS, AI, OMNICHANNEL
Diabolocom is a leading European provider of cloud contact center solutions. Its AI-enhanced omnichannel platform helps automate and optimize customer interactions while delivering a smooth experience across every channel. Diabolocom enables companies to elevate customer experience and boost team efficiency with solutions tailored to each contact center’s needs.
Integrating Apizee with Diabolocom lets your teams launch a video call in one click, right from the agent interface—no tool switching.
This integration strengthens your ability to handle situations that go beyond a standard call: onboarding, remote diagnostics, subscription or installation support, customer service, and faster resolution of complex cases. You deliver a smoother, more accurate, and more reassuring experience for your customers.
With Apizee integrated into Diabolocom, your agents launch a visual support session right from their console without leaving their workspace. Customers get an instant link by text or email and join the call in one click from any device. This smooth flow cuts wait times and speeds up issue resolution.
Seeing what the customer sees changes everything. Agents pinpoint the root cause right away—whether it’s a technical glitch, a user error, or a product question. This visual approach reduces back-and-forth and drives FCR up while lowering customer frustration.
During the session, agents have collaborative tools to walk customers through each step: remote snapshot, real-time screen annotations, screen sharing, and a visual pointer. These features turn a complex interaction into a simple, interactive experience where both sides are fully aligned.
Video brings human connection back into digital interactions. Customers feel heard and supported. This closeness builds trust beyond the issue at hand and strengthens their loyalty to your brand.
By resolving more issues on the first interaction, agents gain efficiency and job satisfaction. Escalations and on-site visits drop, and you can allocate resources where they create the most value. Your contact center becomes more effective—without increasing headcount.
All video sessions are hosted on servers in Europe, encrypted end-to-end, and fully GDPR-compliant. Customers get a secure communication environment, and you meet your obligations for personal data protection.
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