Connect Apizee to Odigo to create more human, effective customer interactions—right from your contact center solution. Deliver personalized video support to resolve issues faster and enhance your customers' experience.
CCAAS
Odigo is a leading provider of CCaaS solutions. Its platform enables businesses to manage all customer interactions—voice, email, chat, social media—from a single, secure, and scalable interface. With AI, automation, and intelligent routing, Odigo streamlines the customer journey and boosts team performance.
Integrating Apizee into the Odigo platform allows agents to launch video calls, screen sharing, and co-browsing sessions with a single click — directly within the contact center interface.
Video support complements existing channels and brings a new dimension to customer relations, especially when dealing with complex or emotionally charged requests. It enables faster diagnostics and resolution, leading to higher customer satisfaction.
Apizee integration with Odigo lets customer service agents launch a video support session directly from their workspace. With just one click, they can send an invitation link via SMS or email—no app download needed. It’s a simple, seamless experience that improves responsiveness and speeds up issue handling.
Remote visual support allows agents to see exactly what the customer sees, making it easier to pinpoint the problem. This visual approach is especially effective for handling complex situations that are hard to explain over the phone, boosting first contact resolution rates.
The solution includes collaborative tools like snapshots, on-screen pointers, and screen sharing, enabling agents to guide customers in real time. These features help streamline conversations, clarify issues faster, and speed up resolutions.
By integrating Apizee into Odigo, you put real human interaction at the center of your support. Video makes communication more personal, builds trust, and allows agents to respond with empathy. It’s a powerful way to deepen engagement and build long-term loyalty.
With a contact center video, your teams can resolve more issues on the first try. They cut down on unnecessary travel, reduce processing times, and improve the quality of interactions. That means better use of resources—and faster, more effective responses for your customers.
Apizee’s integration with Odigo meets the highest security standards. Customer data is protected, and every session takes place in a secure environment—giving both your business and your clients peace of mind.
Companies are turning to video support to streamline customer service, reduce unnecessary travel, and deliver faster, more effective support. Here’s how contact centers are using it:
Implementing video as a contact center channel makes customer interactions smoother while driving key performance improvements:
1. Faster average handling time
Agents can launch video calls in one click, right from their CCaaS platform. Customers don’t need to download anything—just click a link. That means faster resolutions from the first touchpoint.
2. Higher first contact resolution
With video, agents understand problems more quickly and get the diagnosis right the first time. That means fewer repeat calls and up to a 15% boost in first contact resolution.
3. Fewer on-site visits
Video support can eliminate up to 40% of in-person technician visits. It saves time, improves efficiency, and lowers your carbon footprint.
4. Stronger customer satisfaction
Video adds a human, personal touch to your support. It builds stronger connections and can drive customer satisfaction rates up to 97%.
Integrating Apizee into your CCaaS platform—like Odigo—lets you enhance customer interactions without adding complexity for your agents.
With this integration, your teams can launch video calls, share screens, or assist customers through co-browsing—right from the contact center interface. No tool-switching, fewer disruptions, faster resolutions.
By centralizing all interactions—text, voice, and video—in a single platform, you reduce handling time, boost agent efficiency, and deliver a better customer experience. It also makes handling complex issues easier, since visual communication is often more effective than text alone.
Katie Stabler, founder of CULTIVATE, shares how empathy and purpose can drive impactful CX. A must-read interview from the Apizee's CX Industry Voices series.
![[CX Industry Voices] Interview with Katie Stabler](/scripts/files/682ee3ecccc117.58504315/interview-katie-stabler.png)
[CX Industry Voices] Interview with Katie Stabler
22 May 2025
Explore key findings from the Genesys State of Customer Experience report. Learn how AI, omnichannel strategies, and video chat are transforming CX and enhancing customer satisf...
The State of Customer Experience report by Genesys : Key Insights and Trends
27 Mar 2025
Despite AI and automation, customers still prefer to speak to a human for support. Discover why human interaction remains essential for great customer service.
Why Customers Still Want to Speak to a Human in Customer Service
17 Mar 2025
Interested in our solutions?
