Retail

Retail

Video Customer Engagements for the Retail Sector

Personalized and human interactions with your customers, as if they were right in front of you. Enhance your customer experience and impact your customer relationships through real-time video calls.

 

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Trusted by teams at

Auchan
Axenergie
Fnac Darty
Fnac Vanden Borre
Le Petit Vapoteur
Narbonne Accessoire

How Retail Brands Use Our Solution

Remote Troubleshooting

AR video assistance is used by customer service agents to see the customer's situation in real time and attempt to resolve issues remotely.

Remote Pre-Diagnostic

For complex problems, customer service uses a live visual support session to better prepare for future technician intervention.

Product Returns and Inspection

Need to visually verify a defect reported by a customer? Check the issue through video and assesses the brand's response.
0%
Customer satisfaction rate for each video call
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Increasing First-Call Resolution Rates
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Reducing Technician Travel

Apizee helps you enhance the efficiency of your customer service teams

Apizee invitation illustration

Resolve customer support cases without traveling

  • Start your video assistance sessions by simply sending a link via SMS or email to your customers.
  • Visually access your customers' environment through a high-definition video communication solution, accessible without any app download.
  • Co-browsing, screen sharing... Use the collaborative features of the solution to assist your customers quickly and effectively.
Apizee ACD illustration

Fulfill customer requests on the first call

  • Use video to better understand your customer's needs and quickly resolve their requests.
  • Validate transactions with integrated electronic signatures and payments (PCIS).
  • Distribute customer requests to the most qualified agents, in contact centers or directly in-store, using an ACD system.
Apizee monitoring illustration

Continuously improve customer relationships

  • Record video calls and analyze them to help customer service teams identify areas for improvement.
  • Measure satisfaction after each call through a customizable satisfaction questionnaire.
  • Supervise your teams' activities with dashboards, performance tracking, and activity reports dedicated to supervisors and team leads.
Apizee integrations illustration

Enterprise Solution, Secure and Integrated with Your Information System

  • Use video assistance in your preferred business solutions: customer relationship management (CRM), contact centers (CCaaS), customer service, field service management (FSM).
  • Easily manage your organization, its entities, and agents' access to the solution.
  • Benefit from the security and privacy of a European hosting certified ISO27001 and HDS.

What they are saying

"We had privileged contact with the Apizee team throughout the implementation of the project which enabled us to carry out a rapid and efficient deployment."

Matthieu Juglas
Customer Training Manager / Polysoude

"ENEDIS Bretagne implemented the Snap Racco solution using Apizee to avoid systematic travel. Thanks to the use of Apizee, ENEDIS Bretagne has succeeded in reducing travel by its connection technicians."

Rémy Verdier
Department Manager / Enedis

"During a call-out for an apartment fire, the Apizee solution was implemented after the initial rescue operation. The initial resources could be reinforced before the emergency services arrived, saving time for the rest of the operation."

Fabrice Weber
Chief Warrant Officer / SDIS Haut-Rhin

"We're really fans of this solution! Our customers are asking for it, and they're starting to get the reflex of requesting a videoconference. It saves us a lot of travel, and optimizes our technicians' interventions."

Guillaume Chevalier
Technical Manager / Kiloutou

"Thanks to the Apizee solution, every day we troubleshoot our customers remotely, optimizing our diagnostics and above all ensuring people's safety. Thank you for your support!"

Henri Briere
Assistant Manager - Troubleshooting Call Center / Enedis

"The Apizee solution is very useful for troubleshooting machines that don't have a remote connection. Thanks to the solution, we can troubleshoot our customers more quickly and limit travel."

Franck Raguin
Customer Service Manager / Heidelberg

"We appreciated the Apizee team's availability and responsiveness in setting up our project. Integration of the solution was rapid thanks to excellent support from the teams."

Julien Duprat
Technical Project Manager / Kiloutou

"Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the responsiveness, project follow-up and support provided by the teams to ensure success!"

Stéphane Cailleau
Field Service Manager / Groupe Atlantic

"Apizee is an efficient solution that enables us to be in direct visual contact with the insured and his damages. The collaborative tools also enable us to explain to our interlocutor certain rectifications on the claim or points of disagreement."

Laurent Buon
Expert / Eurexo

"Thanks to Apizee we've reduced the number of times our technicians have to travel, speeding up the processing of service requests and decision-making on the type of service and the area of expertise of the technician who is to carry out the service."

Lionel Mailhol
Technical Manager / Habitat Audois

"We can maintain close proximity to our customers when they have technical questions. This device is a major source of savings for our customers. Decision-making time can be reduced from a few days to a few hours."

François Planaud
Executive Vice President / Safran Aircraft Engines

Blog

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