Mobile Screen Sharing

Mobile Screen Sharing for Customer Service

Mobile screen sharing boosts customer interactions and helps sales or support teams solve issues faster by making complex situations simple to explain and solve.

Mobile Screen Sharing for

Trusted by teams at

Coopairs

Fnac Darty

Groupe Atlantic

habitat Audois

Kiloutou

Le Petit Vapoteur

What Is Mobile Screen Sharing For?

Product
Demonstrations

Sales reps show customers how a product or feature works on their devices, improving understanding and product confidence.

Subscription
Support

Agents guide customers through subscribing or managing account settings, simplifying complex processes.

Onboarding and Training

Customers can be onboarded to new apps or services, with support agents walking them through initial setup and usage.

Technical Troubleshooting

Agents guide customers step-by-step to fix app issues, reducing confusion and speeding up resolutions.

3 Steps for a Simple Mobile Screen Sharing Session

Invite

Invite

The sales or support representative sends an SMS with an invitation link to the customer.

See

See

The customer clicks the link, which automatically launches your brand’s app and starts screen sharing.

Guide

Guide

The advisor follows the customer’s actions in real time, provides instructions, and helps resolve the issue directly on the shared screen.

Transform Customer Support with Mobile Screen Sharing

Vente en visio

Increase Conversions Rate

Enable prospects to buy with confidence through real-time guidance. Mobile screen sharing lets agents guide them through purchases and service activation seamlessly.

Live video and audio for clear, personal interaction
Zero-friction experience – no complex setup
Works on smartphones and tablets

Cliente satisfaite

Elevate Customer Experience

Build lasting trust through immediate, personalized visual assistance that shows customers you understand their needs.

Resolve issues faster with visual context
Reduce support escalations and customer churn
Transform support interactions into human connections

Agent du service client qui réalise une visio-assistance

Empower Your Support Team

Give your agents the tools to resolve issues directly on customers' mobile devices. Your team sees exactly what customers see, reducing confusion and speeding up resolutions.

Guide customers through complex processes in real-time
Spend less time diagnosing, more time solving
Increase first-contact resolution rates

Solution de visio-assistance sécurisée

Enterprise-Grade Security

Protect every interaction with robust security measures that keep customer data safe and your business compliant.

Secure data hosting in Europe
Full GDPR compliance built-in
End-to-end encryption for all sessions

Interested in our solutions?

Key Figures

0%

Customer satisfaction

0%

First-contact resolution rate

0%

Increase in remote sales conversion rate

0%

Europe hosting

What they are saying

"Apizee is an efficient solution that enables us to be in direct visual contact with the insured and his damages. The collaborative tools also enable us to explain to our interlocutor certain rectifications on the claim or points of disagreement."

Laurent Buon

Expert / Eurexo

"We can maintain close proximity to our customers when they have technical questions. This device is a major source of savings for our customers. Decision-making time can be reduced from a few days to a few hours."

François Planaud

Executive Vice President / Safran Aircraft Engines

"ENEDIS Bretagne implemented the Snap Racco solution using Apizee to avoid systematic travel. Thanks to the use of Apizee, ENEDIS Bretagne has succeeded in reducing travel by its connection technicians."

Rémy Verdier

Department Manager / Enedis

"Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the responsiveness, project follow-up and support provided by the teams to ensure success!"

Stéphane Cailleau

Field Service Manager / Groupe Atlantic

"Thanks to Apizee we've reduced the number of times our technicians have to travel, speeding up the processing of service requests and decision-making on the type of service and the area of expertise of the technician who is to carry out the service."

Lionel Mailhol

Technical Manager / Habitat Audois

"We had privileged contact with the Apizee team throughout the implementation of the project which enabled us to carry out a rapid and efficient deployment."

Matthieu Juglas

Customer Training Manager / Polysoude

"During a call-out for an apartment fire, the Apizee solution was implemented after the initial rescue operation. The initial resources could be reinforced before the emergency services arrived, saving time for the rest of the operation."

Fabrice Weber

Chief Warrant Officer / SDIS Haut-Rhin

"We're really fans of this solution! Our customers are asking for it, and they're starting to get the reflex of requesting a videoconference. It saves us a lot of travel, and optimizes our technicians' interventions."

Guillaume Chevalier

Technical Manager / Kiloutou

"Thanks to the Apizee solution, every day we troubleshoot our customers remotely, optimizing our diagnostics and above all ensuring people's safety. Thank you for your support!"

Henri Briere

Assistant Manager - Troubleshooting Call Center / Enedis

"The Apizee solution is very useful for troubleshooting machines that don't have a remote connection. Thanks to the solution, we can troubleshoot our customers more quickly and limit travel."

Franck Raguin

Customer Service Manager / Heidelberg

"We appreciated the Apizee team's availability and responsiveness in setting up our project. Integration of the solution was rapid thanks to excellent support from the teams."

Julien Duprat

Technical Project Manager / Kiloutou

Mobile Screen Sharing FAQs

Mobile screen sharing is a feature that allows customers to share their smartphone screen with an agent. This feature is particularly useful because it enables the agent to provide guidance on the brand’s mobile application or help configure the customer’s device when problems arise.

The Apizee solution is a 100% web-based solution for both PC and mobile that does not require the installation of a specific application. This makes remote assistance sessions simpler, as customers can join a session in just a few clicks.

Unlike PC operating systems, which allow screen sharing directly from web browsers, mobile operating systems (Android and iOS) impose specific restrictions on access to the screen sharing feature. This feature cannot be implemented from a web browser and must be integrated into an application installed on the mobile device.

To enable screen sharing without requiring customers to install a new application, Apizee offers to integrate the feature directly into your brand’s mobile application.

Starting a mobile screen sharing session is quite similar to starting a remote visual support session, except that this feature relies on your brand’s mobile application:

The agent uses the Apizee solution to send an invitation link by SMS to the customer.
When the customer receives the SMS, they click on the link, which automatically opens your brand’s application.
The invitation link contains the necessary information to join the video session; the application extracts the session ID and connects.
The customer grants permission to share their screen, which is then shared with the agent.

To carry out these operations, Apizee provides an ApiRTC SDK to integrate into your brand’s application, enabling it to connect to visual support sessions.

Mobile screen sharing is used to display your smartphone or tablet screen to another device in real time. It is highly valued because it allows users to visually show content, instructions, or problems directly rather than relying on verbal explanations alone, making presentations and technical support much more efficient.

It is especially useful for:

IT and customer support. Step-by-step troubleshooting and guided assistance.
Sales and demos. Show features, apps, or services in real time.
Onboarding and training. Walk users through setup or feature activation.

For example, a brand may use screen sharing to help customers navigate its mobile app — to access billing or enable Bluetooth pairing. A mobile operator may use it to assist customers in configuring or using their phones.

The main advantage is real-time problem-solving. Support agents can see exactly what’s happening on a customer’s screen and provide accurate, immediate help. This visual guidance makes the experience faster, clearer, and more satisfying for both sides.

Blog

Video KYC streamlines compliance, reduces fraud, and improves onboarding for financial institutions. Learn four steps to implement it successfully in 2026.

Read more

Blog
Video KYC in 2026: How It’s Evolving and 4 Steps to Implement It

17 Oct 2025
Explore the evolution of computer vision, its modern applications, and the future of AI-powered visual intelligence across industries.

Read more

Blog
From Early Experiments to Modern AI: The Evolution of Computer Vision

13 Oct 2025
Celebrate CX Day with purpose. Discover what CX Day is, upcoming dates, 10 ways to celebrate, and top influencers shaping customer experience.

Read more

Customer service
What Is CX Day and How to Celebrate

7 Oct 2025

<< First < Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 Next > Last >>

See all articles

Interested in our solutions?