Remote selling

Boost your sales with remote selling

Achieve your sales objectives and improve your teams' performance with remote selling. Optimize your remote sales strategy while creating high-quality experiences with your customers.

Boost your sales with

Trusted by teams at

Coopairs

Fnac Darty

Groupe Atlantic

habitat Audois

Kiloutou

Le Petit Vapoteur

What are the advantages of remote selling?

Sell from anywhere

No geographical limits, enabling salespeople to reach a wider audience and increase opportunities.

Greater productivity

Sales reps spend less time on the road and can handle more projects, boosting productivity and sales.

Lower costs

Fewer travel-related expenses, contributing to significant savings for companies.

Improved follow-up

The tools used for remote selling make it easier to analyze customer behavior and sales performance.

How does remote selling work?

Invite

Invite

Schedule an appointment and send an invitation link to your contact by SMS or e-mail.

Connect

Connect

Log in to your video appointment on the day. Your contact clicks on the link and the session starts.

Present and chat

Present and chat

Now you can start your meeting. Use the screen sharing and file transfer features to present your offer.

Use remote selling to boost your sales

Remote selling advisor

Easy remote selling

Opt for a simple video conferencing solution tailored to remote selling. Easily manage appointments and meetings directly from your web browser.

100% web solution, available on smartphone, tablet and PC
Schedule and appointment management
High-definition video conferencing

Sales performance

Increase sales productivity

Give your sales team the right tools to maximize sales and simplify their daily work.

Collaborative features (screen sharing, co-browsing, file sharing)
Video and audio session recording
Integration with your business tools (CRM, contact center, CCaaS, etc.)

Humanized customer relations

A human and personalized customer relationship

Optimize customer experience and engagement with personalized, empathic interactions.

Real-time video calls to create more human relationships
A fully personalized space tailored to your brand's image
Satisfaction surveys after each appointment

Secured communication

Secure communications and protected data

Protect your data and those of your customers by using a European solution, guaranteeing security and confidentiality.

GDPR-compliant solution
Data hosted in Europe
Fully encrypted communications

Interested in our solutions?

Key Figures

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Customer satisfaction rate

0%

Increasing remote selling conversion rate

0%

Reducing sales cycle

0%

European and secure

What they are saying

"Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the responsiveness, project follow-up and support provided by the teams to ensure success!"

Stéphane Cailleau

Field Service Manager / Groupe Atlantic

"Apizee is an efficient solution that enables us to be in direct visual contact with the insured and his damages. The collaborative tools also enable us to explain to our interlocutor certain rectifications on the claim or points of disagreement."

Laurent Buon

Expert / Eurexo

"Thanks to Apizee we've reduced the number of times our technicians have to travel, speeding up the processing of service requests and decision-making on the type of service and the area of expertise of the technician who is to carry out the service."

Lionel Mailhol

Technical Manager / Habitat Audois

"We can maintain close proximity to our customers when they have technical questions. This device is a major source of savings for our customers. Decision-making time can be reduced from a few days to a few hours."

François Planaud

Executive Vice President / Safran Aircraft Engines

"We had privileged contact with the Apizee team throughout the implementation of the project which enabled us to carry out a rapid and efficient deployment."

Matthieu Juglas

Customer Training Manager / Polysoude

"ENEDIS Bretagne implemented the Snap Racco solution using Apizee to avoid systematic travel. Thanks to the use of Apizee, ENEDIS Bretagne has succeeded in reducing travel by its connection technicians."

Rémy Verdier

Department Manager / Enedis

"During a call-out for an apartment fire, the Apizee solution was implemented after the initial rescue operation. The initial resources could be reinforced before the emergency services arrived, saving time for the rest of the operation."

Fabrice Weber

Chief Warrant Officer / SDIS Haut-Rhin

"We're really fans of this solution! Our customers are asking for it, and they're starting to get the reflex of requesting a videoconference. It saves us a lot of travel, and optimizes our technicians' interventions."

Guillaume Chevalier

Technical Manager / Kiloutou

"Thanks to the Apizee solution, every day we troubleshoot our customers remotely, optimizing our diagnostics and above all ensuring people's safety. Thank you for your support!"

Henri Briere

Assistant Manager - Troubleshooting Call Center / Enedis

"The Apizee solution is very useful for troubleshooting machines that don't have a remote connection. Thanks to the solution, we can troubleshoot our customers more quickly and limit travel."

Franck Raguin

Customer Service Manager / Heidelberg

"We appreciated the Apizee team's availability and responsiveness in setting up our project. Integration of the solution was rapid thanks to excellent support from the teams."

Julien Duprat

Technical Project Manager / Kiloutou

Remote selling FAQ

Remote selling involves selling products or services from a distance, without the need for face-to-face interaction. This sales method can be practiced using communication tools such as phone calls, videoconferences, e-mail, online chat or social networks.

The main difference between remote selling and traditional selling lies in the mode of communication used to interact with customers or prospects. In traditional selling, interactions take place face-to-face, usually in a store, an office or during face-to-face meetings. In remote selling, interactions take place at a distance, often via digital channels. Remote selling generally requires the use of specific technological tools to facilitate communication and the presentation of products or services.

Remote selling offers many benefits that can transform the way companies manage sales. Here are some of the main benefits:

1. Reach a wider audience

Remote selling enables companies to free themselves from geographical constraints. Sales teams can interact with potential customers located anywhere in the world without having to travel. This increases sales opportunities and enables more market segments to be targeted.

2. Reduce costs

One of the main savings achieved through remote selling is the reduction in travel and accommodation costs for sales reps.

3. Greater flexibility

Remote selling offers greater flexibility for both sales reps and customers. Appointments can be scheduled more easily without the constraints of time and place.

4. Greater productivity

By spending less time on the road, sales reps have more time to focus on customer interactions. In addition, increasingly powerful tools make it easier to monitor and analyze results, enabling sales teams to improve rapidly.

Despite its many advantages, remote selling also has a few drawbacks that can pose challenges for companies and sales teams. For example:

The lack of direct human contact can make interactions less personal and create difficulties in building trusting relationships;
It can be more difficult to generate customer engagement at a distance, and to maintain customers' attention during virtual presentations;
Technical problems can disrupt interactions, creating frustration for customers and obstacles for sales reps;
Customers may have doubts about the solutions and software used by a company, and fear the risks associated with the security of their personal data.

As with traditional sales, remote selling requires the adoption of certain best practices. These include thorough preparation before each interaction with a customer, with a thorough understanding of the product or service to be sold and the customer's needs. Or effective communication based on clear presentation and active listening to the customer's needs and expectations.

There are, however, some best practices specific to remote selling. Here are just a few of them:

Make sure you have the tools you need: make sure your videoconferencing or visual engagement tool is functional and that you are familiar with its use.
Establish eye contact: make sure your camera is always on to establish a more personal connection with your customers, and place it at eye level to simulate a face-to-face conversation.
Use collaborative features: activate your screen sharing to perform live demonstrations or explain complex concepts.
Record your meetings: remember to record your remote appointments with your customer's consent, so you can consult them later if necessary, enhance your note-taking and ensure effective follow-up.

By adopting these best practices, you can improve the efficiency of your interactions, build strong relationships with your customers and increase your chances of success.

The first thing you need for remote selling is a videoconferencing or visual assistance solution, enabling you to make video calls and meetings online, and to use the features you need (screen sharing, screen annotations, co-browsing, etc.). You can also use presentation solutions such as PowerPoint or Google Slides for your presentations. And don't hesitate to pair these solutions with a CRM (customer relationship management software) to keep track of your customer interactions and keep your contact information up to date.

When remote selling, it's sometimes more difficult to engage with your contacts and establish a real relationship of trust. That's why you should start by turning on your camera and choosing the right video background. Next, it's essential to equip yourself with the right digital tools to avoid technical problems and irritate your interlocutors. Choose easy-to-use, secure solutions that build trust. Finally, make sure you interact as much as possible with your customer, asking open-ended questions and giving them more speaking time than you to maximize their commitment.

To guarantee data security during remote selling interactions, we recommend using secure solutions that comply with current regulations. Make sure that connections are encrypted, avoid sharing sensitive information on unsecured platforms, implement a strict confidentiality policy and train your staff in good data security practices.

To measure and evaluate your remote selling performance, you can track several key performance indicators (KPIs). The most commonly used KPIs in sales include conversion rate, sales volume, time spent per transaction, customer satisfaction (CSAT) and return on investment (ROI). You can also solicit feedback from your customers to identify your strengths and weaknesses, and then remedy them. Using Apizee's remote selling solution, you can offer your customers a fully customizable satisfaction survey after every interaction with your brand.

Apizee offers a simple, 100% secure remote selling solution that lets you easily sell from a distance and improve your sales performance. No need to download an application or create an account, you can easily access your appointments from your web browser. Take advantage of a wealth of functionalities to make your sales reps' day-to-day work easier and maximize your sales. What's more, our security commitment means you can guarantee your customers optimum data security. Companies using remote selling with Apizee report numerous benefits, including improved customer satisfaction, higher conversion rates and shorter sales cycles.

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