Utilities & manufacturing
Remote visual support for Utilities and Manufacturing
Empower your field service agents to swiftly resolve issues through remote visual support solutions. Reduce machine downtime while enhance customer satisfaction.
Utilities & manufacturing
Empower your field service agents to swiftly resolve issues through remote visual support solutions. Reduce machine downtime while enhance customer satisfaction.
"During a call-out for an apartment fire, the Apizee solution was implemented after the initial rescue operation. The initial resources could be reinforced before the emergency services arrived, saving time for the rest of the operation."
"We're really fans of this solution! Our customers are asking for it, and they're starting to get the reflex of requesting a videoconference. It saves us a lot of travel, and optimizes our technicians' interventions."
"Thanks to the Apizee solution, every day we troubleshoot our customers remotely, optimizing our diagnostics and above all ensuring people's safety. Thank you for your support!"
"The Apizee solution is very useful for troubleshooting machines that don't have a remote connection. Thanks to the solution, we can troubleshoot our customers more quickly and limit travel."
"We appreciated the Apizee team's availability and responsiveness in setting up our project. Integration of the solution was rapid thanks to excellent support from the teams."
"Apizee is an efficient solution that enables us to be in direct visual contact with the insured and his damages. The collaborative tools also enable us to explain to our interlocutor certain rectifications on the claim or points of disagreement."
"We can maintain close proximity to our customers when they have technical questions. This device is a major source of savings for our customers. Decision-making time can be reduced from a few days to a few hours."
"ENEDIS Bretagne implemented the Snap Racco solution using Apizee to avoid systematic travel. Thanks to the use of Apizee, ENEDIS Bretagne has succeeded in reducing travel by its connection technicians."
"Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the responsiveness, project follow-up and support provided by the teams to ensure success!"
"Thanks to Apizee we've reduced the number of times our technicians have to travel, speeding up the processing of service requests and decision-making on the type of service and the area of expertise of the technician who is to carry out the service."
"We had privileged contact with the Apizee team throughout the implementation of the project which enabled us to carry out a rapid and efficient deployment."
Claire Boscq, CX Activator and founder of JCX Alliance, shares her unique approach to wellbeing-led customer experience. Discover her vision in this new Apizee CX Voices interview.
![[CX Industry Voices] Interview with Claire Boscq](/scripts/files/685be577407c05.79748508/claire-boscq.png)
[CX Industry Voices] Interview with Claire Boscq
25 Jun 2025
Call Centre Helper’s Xander Freeman spoke to Charles Kergaravat, CMO at Apizee, about the rise of video chat in customer service.
The rise of Video Chat in customer service
20 Jun 2025
Simon Macklin from Salesforce, explains how AI and human empathy combine to shape the future of CX. Discover insights in the latest Apizee CX Voices interview.
![[CX Industry Voices] Interview with Simon Macklin](/scripts/files/6853c1e544e284.60938932/simon-macklin.png)
[CX Industry Voices] Interview with Simon Macklin
19 Jun 2025
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