Utilities & manufacturing
Remote visual support for Utilities and Manufacturing
Empower your field service agents to swiftly resolve issues through remote visual support solutions. Reduce machine downtime while enhance customer satisfaction.
Utilities & manufacturing
Empower your field service agents to swiftly resolve issues through remote visual support solutions. Reduce machine downtime while enhance customer satisfaction.
"ENEDIS Bretagne implemented the Snap Racco solution using Apizee to avoid systematic travel. Thanks to the use of Apizee, ENEDIS Bretagne has succeeded in reducing travel by its connection technicians."
"Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the responsiveness, project follow-up and support provided by the teams to ensure success!"
"Thanks to Apizee we've reduced the number of times our technicians have to travel, speeding up the processing of service requests and decision-making on the type of service and the area of expertise of the technician who is to carry out the service."
"We had privileged contact with the Apizee team throughout the implementation of the project which enabled us to carry out a rapid and efficient deployment."
"During a call-out for an apartment fire, the Apizee solution was implemented after the initial rescue operation. The initial resources could be reinforced before the emergency services arrived, saving time for the rest of the operation."
"We're really fans of this solution! Our customers are asking for it, and they're starting to get the reflex of requesting a videoconference. It saves us a lot of travel, and optimizes our technicians' interventions."
"Thanks to the Apizee solution, every day we troubleshoot our customers remotely, optimizing our diagnostics and above all ensuring people's safety. Thank you for your support!"
"The Apizee solution is very useful for troubleshooting machines that don't have a remote connection. Thanks to the solution, we can troubleshoot our customers more quickly and limit travel."
"We appreciated the Apizee team's availability and responsiveness in setting up our project. Integration of the solution was rapid thanks to excellent support from the teams."
"Apizee is an efficient solution that enables us to be in direct visual contact with the insured and his damages. The collaborative tools also enable us to explain to our interlocutor certain rectifications on the claim or points of disagreement."
"We can maintain close proximity to our customers when they have technical questions. This device is a major source of savings for our customers. Decision-making time can be reduced from a few days to a few hours."
Adrian Swinscoe, CX advisor and workshop facilitator, shares why great experiences are built in the present. Check out the latest Apizee CX Voices interview.
![[CX Industry Voices] Interview with Adrian Swinscoe](/scripts/files/68494c5a1cb184.84239183/adrian-swinscoe.png)
[CX Industry Voices] Interview with Adrian Swinscoe
11 Jun 2025
Declan Ivory, VP Customer Support at Intercom, shares how tech innovation transforms CX. Discover his bold vision in our CX Industry Voices interview.
![[CX Industry Voices] Interview with Declan Ivory](/scripts/files/6842dc3b478912.73769971/declan-ivory.png)
[CX Industry Voices] Interview with Declan Ivory
6 Jun 2025
Giulio Castiglioni, Customer Care Director at Playtomic, shares how simplicity, empathy, and AI are redefining customer experience at scale. A new interview from Apizee's CX Ind...
![[CX Industry Voices] Interview with Giulio Castiglioni](/scripts/files/68372f03a56c31.16557117/interview-giulio-castiglioni.png)
[CX Industry Voices] Interview with Giulio Castiglioni
28 May 2025
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