Engage your customers and co-workers through instant, presence-based click-to-chat features. Enjoy auto-corrections and predictive typing for fast and efficient web communication.
Trigger high-definition secured audio and video calls from your website or your app . Set up web-based video conferences. Give a human touch to your digital customer relationship.
Collaborate visually in real-time : share documents, share files, share your screen, share the vision from your smartphone camera or from your wearable device.
Experience Apizee solutions seamlessly on laptops, smartphones, tablets and wearables. Provide a genuine multi-channel experience to your customers and partners.
Leverage WebRTC technology to ensure a plugin-free, 100% web-based communication experience on major Internet browsers and connected devices. Video communication has never been that easy!
Our solutions expose APIs enabling easy integration within any technical environment. Plug Apizee to your ERP, CRM or CMMS system.
"Better understanding of emergency situations"
During a call for an apartment fire, the Apizee solution was implemented after the initial involvement of the emergency services. The images showed the virulence of the fire and the existence of several axes of propagation in a historic neighborhood. The initial resources could be reinforced before the arrival of the emergency services, which saved a lot of time for the rest of the operations.
"80% increase in first call resolution rate"
The Apizee Diag Help Desk solution is very useful for troubleshooting machines that do not have a remote connection. Thanks to the solution, we can troubleshoot our customers faster and limit travel.
"40% of visual interventions enable a travel to be avoided"
Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the APIZEE teams. We appreciate the reactivity, the follow-up of the project and the support of the teams for good success!
"Reduction in waiting times by 90% for technical diagnostic visits"
Thanks to Apizee Diag Help Desk we have reduced the amount of travel for our technicians, accelerated the processing of service requests and the decision making on the type of service and the area of expertise of the technician or the provider who will perform the service.
"Travel reduction of 15K Km per month"
Apizee Diag is an effective solution that allows us to be in direct visual contact with the client and his or her incident. We simply establish a link and the collaborative tools help us to agree corrections in the claim or identify areas of disagreement.
"€2M of heavy maintenance avoided"
Our B.Side® service is one way to help us maintain our close relationship with our customers by proposing a quick and easy way for them to get access to experts for technical questions. This solution has helped to save millions for our customers thanks to live data exchange reducing decision-making time from days to hours.
"15% reduction in technician travel"
ENEDIS Bretagne has implemented the Snap Racco solution using Apizee Diag to avoid systematic travel on sites where an electrical connection must be made. Thanks to Apizee, ENEDIS Bretagne has managed to reduce the travel of its connection technicians. This reduction represents about 400 trips per year avoided, about 33 per month.