Customer experience and customer service are critical drivers of business success. While much attention is given to global brands and high-profile industry voices, many European leaders in these fields remain underappreciated despite their immense contributions.
At Apizee, we believe it is time to shine a light onthe individuals who are shaping the future of CX and customer service across Europe—professionals whose work ensures customer satisfaction and drives long-term revenue growth. To compile this list, we followed a thorough selection process that considered multiple factors. We analyzed industry recognition, thought leadership, social influence, and direct impact on customer experience innovation.
We are excited to share this list with you and recognize these outstanding professionals. We hope this report sparks meaningful conversations, fosters collaboration, and ultimately contributes to the continued advancement of customer experience and service excellence.
List of Top Customer Experience Influencers
Discover the top CX influencers in Europe you should definitely be following :
Did you like this article? Subscribe to our newsletter
Explore key findings from the Genesys State of Customer Experience report. Learn how AI, omnichannel strategies, and video chat are transforming CX and enhancing customer satisf...
The State of Customer Experience report by Genesys : Key Insights and Trends
27 Mar 2025
Despite AI and automation, customers still prefer to speak to a human for support. Discover why human interaction remains essential for great customer service.
