Top 100 Customer Experience Influencers to follow

Customer experience and customer service are critical drivers of business success. While much attention is given to global brands and high-profile industry voices, many European leaders in these fields remain underappreciated despite their immense contributions.

At Apizee, we believe it is time to shine a light onthe individuals who are shaping the future of CX and customer service across Europe—professionals whose work ensures customer satisfaction and drives long-term revenue growth. To compile this list, we followed a thorough selection process that considered multiple factors. We analyzed industry recognition, thought leadership, social influence, and direct impact on customer experience innovation.

We are excited to share this list with you and recognize these outstanding professionals. We hope this report sparks meaningful conversations, fosters collaboration, and ultimately contributes to the continued advancement of customer experience and service excellence.

Discover the top CX influencers in Europe you should definitely be following :