Webcallback

Webcallback solution

Don’t make your customers wait in line to get in touch with an advisor. With Apizee, your web users have the opportunity to be called back for free immediately or schedule the call back on a chosen time slot.

Webcallback solution

Why use Apizee?

Improve customer experience
79% of customers are satisfied with webcallback
Reduce waiting time
87% of customers expect to wait less than 4 minutes on the phone
Increase your conversion rates
23% of increase on the average customer basket
Reduce drop-out rates
40% of reduction on drop-out rates

Features

Immediate call-back

Immediate call-back of your users on the phone number of their choice

Scheduled call-back

Possibility to set slots to schedule the call-back during opening hours or on selected times

Custom widget

Choice of call-back button location, choice of design to adapt it to your graphic charter

Statistics

Statistics on the number of calls, answered, unanswered, duration of calls, call-back delay times…

Administration console

Module to manage profiles and user rights. Management of time slots and holidays

International call-back

Webcallback to any destination

Interested in our solutions?

Use Cases

Bank and Insurance customer service

Allow customers who need banking and/or insurance advice to reach you without waiting in a phone queue.

After-sales support

In just one click, give your customers the opportunity to be called back by your support or after-sales service to answer their concerns and help them to quickly solve any problem.

E-commerce

The slightest doubt can turn into a cart abandonment. Let your customers request a free Web Callback to answer their questions about a product, delivery, payment, etc.

Booking services

Offer your customers and prospects abroad, traveling or on a business trip to the possibility to join your agents for free.

What they are saying

"Thanks to Apizee we've reduced the number of times our technicians have to travel, speeding up the processing of service requests and decision-making on the type of service and the area of expertise of the technician who is to carry out the service."

Lionel Mailhol
Technical Manager / Habitat Audois

"We can maintain close proximity to our customers when they have technical questions. This device is a major source of savings for our customers. Decision-making time can be reduced from a few days to a few hours."

François Planaud
Executive Vice President / Safran Aircraft Engines

"We had privileged contact with the Apizee team throughout the implementation of the project which enabled us to carry out a rapid and efficient deployment."

Matthieu Juglas
Customer Training Manager / Polysoude

"ENEDIS Bretagne implemented the Snap Racco solution using Apizee to avoid systematic travel. Thanks to the use of Apizee, ENEDIS Bretagne has succeeded in reducing travel by its connection technicians."

Rémy Verdier
Department Manager / Enedis

"During a call-out for an apartment fire, the Apizee solution was implemented after the initial rescue operation. The initial resources could be reinforced before the emergency services arrived, saving time for the rest of the operation."

Fabrice Weber
Chief Warrant Officer / SDIS Haut-Rhin

"We're really fans of this solution! Our customers are asking for it, and they're starting to get the reflex of requesting a videoconference. It saves us a lot of travel, and optimizes our technicians' interventions."

Guillaume Chevalier
Technical Manager / Kiloutou

"Thanks to the Apizee solution, every day we troubleshoot our customers remotely, optimizing our diagnostics and above all ensuring people's safety. Thank you for your support!"

Henri Briere
Assistant Manager - Troubleshooting Call Center / Enedis

"The Apizee solution is very useful for troubleshooting machines that don't have a remote connection. Thanks to the solution, we can troubleshoot our customers more quickly and limit travel."

Franck Raguin
Customer Service Manager / Heidelberg

"We appreciated the Apizee team's availability and responsiveness in setting up our project. Integration of the solution was rapid thanks to excellent support from the teams."

Julien Duprat
Technical Project Manager / Kiloutou

"Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the responsiveness, project follow-up and support provided by the teams to ensure success!"

Stéphane Cailleau
Field Service Manager / Groupe Atlantic

"Apizee is an efficient solution that enables us to be in direct visual contact with the insured and his damages. The collaborative tools also enable us to explain to our interlocutor certain rectifications on the claim or points of disagreement."

Laurent Buon
Expert / Eurexo

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