In brief
Don’t make your customers wait in line to get in touch with an advisor. With Apizee, your web users have the opportunity to be called back for free immediately or schedule the call back on a chosen time slot.
Improve customer service efficiency and user experience with a brand-friendly solution, easy and quick to deploy.
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Why use Apizee?
Improve customer experience
79% of customers are satisfied with webcallback services.
Reduce waiting time
87% of customers expect to wait less than 4 minutes on the phone
Increase your conversion rates
23% of increase on the average customer basket
Reduce drop-out rates
40% of reduction on drop-out rates
Apizee
Use Cases
Bank and Insurance customer service
Allow customers who need banking and/or insurance advice to reach you without waiting in a phone queue.
After-sales support
In just one click, give your customers the opportunity to be called back by your support or after-sales service to answer their concerns and help them to quickly solve any problem.
E-commerce
The slightest doubt can turn into a cart abandonment. Let your customers request a free Web Callback to answer their questions about a product, delivery, payment, etc.
Booking services
Offer your customers and prospects abroad, traveling or on a business trip to the possibility to join your agents for free.
Apizee
Features
Immediate call-back
Immediate call-back of your users on the phone number of their choice
Scheduled call-back
Possibility to set slots to schedule the call-back during opening hours or on selected times
Custom widget
Choice of call-back button location, choice of design to adapt it to your graphic charter
Statistics
Statistics on the number of calls, answered, unanswered, duration of calls, call-back delay times…
Administration console
Module to manage profiles and user rights. Management of time slots and holidays
International call-back
Webcallback to any destination
"Better understanding of emergency situations"
During a call for an apartment fire, the Apizee solution was implemented after the initial involvement of the emergency services. The images showed the virulence of the fire and the existence of several axes of propagation in a historic neighborhood. The initial resources could be reinforced before the arrival of the emergency services, which saved a lot of time for the rest of the operations.
"80% increase in first call resolution rate"
The Apizee solution is very useful for troubleshooting machines that do not have a remote connection. Thanks to the solution, we can troubleshoot our customers faster and limit travel.
"40% of visual interventions enable a travel to be avoided"
Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the reactivity, the follow-up of the project and the support of the teams for good success!
"Reduction in waiting times by 90% for technical diagnostic visits"
Thanks to Apizee we have reduced the amount of travel for our technicians, accelerated the processing of service requests and the decision making on the type of service and the area of expertise of the technician or the provider who will perform the service.
"Travel reduction of 15K Km per month"
Apizee is an effective solution that allows us to be in direct visual contact with the client and his or her incident. We simply establish a link and the collaborative tools help us to agree corrections in the claim or identify areas of disagreement.
"€2M of heavy maintenance avoided"
Our B.Side® service is one way to help us maintain our close relationship with our customers by proposing a quick and easy way for them to get access to experts for technical questions. This solution has helped to save millions for our customers thanks to live data exchange reducing decision-making time from days to hours.
"15% reduction in technician travel"
ENEDIS Bretagne has implemented the Snap Racco solution using Apizee to avoid systematic travel on sites where an electrical connection must be made. Thanks to Apizee, ENEDIS Bretagne has managed to reduce the travel of its connection technicians. This reduction represents about 400 trips per year avoided, about 33 per month.
Discover our case studies
