Don’t make your customers wait in line to get in touch with an advisor. With Apizee Webcallback, your web users have the opportunity to be called back for free immediately or schedule the call back on a chosen time slot.
Improve customer service efficiency and user experience with a brand-friendly solution, easy and quick to deploy.
79% of customers are satisfied with webcallback services.
87% of customers expect to wait less than 4 minutes on the phone
23% of increase on the average customer basket
40% of reduction on drop-out rates
Allow customers who need banking and/or insurance advice to reach you without waiting in a phone queue.
In just one click, give your customers the opportunity to be called back by your support or after-sales service to answer their concerns and help them to quickly solve any problem.
The slightest doubt can turn into a cart abandonment. Let your customers request a free Web Callback to answer their questions about a product, delivery, payment, etc.
Offer your customers and prospects abroad, traveling or on a business trip to the possibility to join your agents for free.
Possibility to set slots to schedule the call-back during opening hours or on selected times
Choice of call-back button location, choice of design to adapt it to your graphic charter
Statistics on the number of calls, answered, unanswered, duration of calls, call-back delay times…
"Travel reduction of 15K Km per month"
Apizee Diag is an effective solution that allows us to be in direct visual contact with the client and his or her incident. We simply establish a link and the collaborative tools help us to agree corrections in the claim or identify areas of disagreement.
"€2M of heavy maintenance avoided"
Our B.Side® service is one way to help us maintain our close relationship with our customers by proposing a quick and easy way for them to get access to experts for technical questions. This solution has helped to save millions for our customers thanks to live data exchange reducing decision-making time from days to hours.
"15% reduction in technician travel"
ENEDIS Bretagne has implemented the Snap Racco solution using Apizee Diag to avoid systematic travel on sites where an electrical connection must be made. Thanks to Apizee, ENEDIS Bretagne has managed to reduce the travel of its connection technicians. This reduction represents about 400 trips per year avoided, about 33 per month.
"Very personalized relationship"
Each of our online bank adviser manages his own customer portfolio in a very personalized way, just as in any traditional agency. Because of this we really wanted to offer our customers as many communication channels as possible. Thanks to Apizee, we’re offering a videoconferencing capability that is reassuring to our customers.
We manage over 170 cement plants and grinding stations in 50 countries and our priority is to ensure that they are fully operational at all times, with minimal downtime. When there is a breakdown, we have to send out an expert to diagnose and solve the problem. We looked for a simple solution that would reduce downtime [...] and make us more efficient.
"Start a video conversation in a simple way"
Seismo Wave sells seismic risk detection devices. With more than 90% of our turnover happening overseas we attach major care in creating long-standing relationships with our prospects. We chose Apizee Contact for its ability to enable a video conversation in a simple and straightforward way from our website.
"Couldn't be possible without you guys"
ViViDoctor is an online telemedicine platform that provides remote doctor appointments and remote video consultation services from connected devices. Vividoctor leverages Apizee cloud-based WebRTC API to enable video consultations on top of appointment and e-prescription services.
You are a software developer, a communication solutions integrator or a vaue-added-reseller and you’re looking for smart and easy ways to roll-out real-time communication services.