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Visual assistance Apizee field service - Visio-assistance services industriels

[vc_row][vc_column][vc_column_text]Remote visual assistance can help to reduce the impact of various crises such as the one the world is currently facing with the COVID-19 epidemic which continues to spread around the world and already affects more than 200 countries.   In the current context, our work habits have been profoundly affected: travel is strongly discouraged, remote working is encouraged to reduce physical contact. To deal whit these...

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Visio-assistance support client - Visual assistance customer support

We are witnessing a transformation of current practices in customer support. Brands are increasingly looking to adapt to customer requirements and integrate new technologies on new contact channels. Among these new channels, the visual assistance is proving to be a very interesting practice. It allows customers to simply show their problem to the technician instead of spending time trying to find the words to describe...

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Remote work and videoconferencing

The SNCF strike which began on October 18, 2019 continues its evolution with a national strike scheduled for December 5. As transport is highly affected, the alternative of remote work is set up in many companies. In many of them, the success of this action lies in the use of a collaborative videoconferencing tool for the teams. This allows a saving of time and money.   The...

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Communication and video collaboration have never been more important to businesses. Today, real-time video has now become routine and is a core technology in business collaboration.   This is a fact that we do daily with our customers and this trend is confirmed by many studies. A recent study by Global Market Insights on the growth of the video conferencing market by 2024, estimates that this market...

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Visual-assistance oil and gas offshore - Visio-assistance oil and gas offshore

Companies in the oil, gas and energy industries today face many challenges, regardless of size, location or product. The collapse of oil prices in 2014 triggered a wave of cost-cutting measures. To ensure its future viability as an industry, oil and gas producers are seeking to reduce their costs and increase the efficiency of their operations.   According to an Accenture study conducted in 2018 on the oil...

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banking premium

The rise of online banks is changing the overall perception of users on the bank. The digital transformation of banks has an important impact on users. With the increase of online banking services, the number of physical visits to bank branches continues to decline steadily. According to a report by the EFMA[1], by 2022 it is expected that visits to physical branches would drop from...

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GDPR, four letters that have been for some months in the heart of the concerns of the customer relationship players. The General Data Protection Regulation, approved by the European Parliament on April 14, 2016, will be implemented on May 25, 2018. This new European regulation will establish new rules to protect the personal data of European citizens and will have a significant impact on the...

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In the previous article, we gave you five first reasons that would suit you to consider setting up a video-assistance project in the industry sector. And we promise to give you five more in a second article. Here they are! To read the first part click here.   Here are 5 other reasons :   6. Expand your training tool set   All content recorded during a remote visual interaction can be...

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Real-time video-assistance is one of the most disruptive innovations introduced in the services sector in recent years. Users and technicians on site can meet a variety of difficulties and not have answers for all situations. Video support, whether used via a standard mobile device or other connected devices, provides the ability to obtain remote expert advice and management approval in real time. Here are the first 5...

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1 - Define objectives upstream   Before searching for a technical partner, define your business objectives: are you looking for new leads ? new paying customers ? trying to transform more visitors into buyers? differentiate ? modernize your brand ? reduce time spent by agents on the phone? All those objectives are obvioulsy valid, they only depend on you. But in any case, no projet may succeed without clearly taking the time to defining objectives...

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KEYYO, a subsidiary of Bouygues Telecom Entreprises acquires control of Apizee, video-assistance solutions editor Read more

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