Web marketing

Visual-assistance oil and gas offshore - Visio-assistance oil and gas offshore

Companies in the oil, gas and energy industries today face many challenges, regardless of size, location or product. The collapse of oil prices in 2014 triggered a wave of cost-cutting measures. To ensure its future viability as an industry, oil and gas producers are seeking to reduce their costs and increase the efficiency of their operations.   According to an Accenture study conducted in 2018 on the oil...

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The rise of online banks is changing the overall perception of users on the bank. The digital transformation of banks has an important impact on users. With the increase of online banking services, the number of physical visits to bank branches continues to decline steadily. According to a report by the EFMA[1], by 2022 it is expected that visits to physical branches would drop from...

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GDPR, four letters that have been for some months in the heart of the concerns of the customer relationship players. The General Data Protection Regulation, approved by the European Parliament on April 14, 2016, will be implemented on May 25, 2018. This new European regulation will establish new rules to protect the personal data of European citizens and will have a significant impact on the...

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In the previous article, we gave you five first reasons that would suit you to consider setting up a video-assistance project in the industry sector. And we promise to give you five more in a second article. Here they are! To read the first part click here.     6. Expand your training tool set   All content recorded during a remote visual interaction can be saved and stored in a...

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Real-time video-assistance is one of the most disruptive innovations introduced in the services sector in recent years. Users and technicians on site can meet a variety of difficulties and not have answers for all situations. Video support, whether used via a standard mobile device or other connected devices, provides the ability to obtain remote expert advice and management approval in real time. Here are the first 5...

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1 - Define objectives upstream   Before searching for a technical partner, define your business objectives: are you looking for new leads ? new paying customers ? trying to transform more visitors into buyers? differentiate ? modernize your brand ? reduce time spent by agents on the phone? All those objectives are obvioulsy valid, they only depend on you. But in any case, no projet may succeed without clearly taking the time to defining objectives...

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Banner 5 reasons to engage your customer

1 - Show your customers you care   Show your customers you value their business by offering them a rich, human and personalized interaction. Create a feeling of closeness that will get your customer base more loyal and help you boost your conversion rates.   2 - Save time on complex problems solving   Leverage all the array of video features (to get more efficient in your support and after-sales duties....

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