Apizee Contact
In brief
Turn your online customer experience to the level of real-life interaction by adding human interaction capabilities to your website. Thanks to the WebRTC technology, interact with your customers through live chat, click to chat and video-chat without requiring any software installation.
Apizee Contact helps you target high-value visitors, engage them pro-actively, transform them, leading to increased sales, improved loyalty and better user experience.
Why use Apizee Contact?
Plugin-free
Leverage WebRTC technology to ensure a plugin-free, 100% web-based communication experience on major Internet browsers and connected devices. Video communication has never been that easy!
Responsive
Your customers chat with your agents, in real-time, from their laptop, their smartphones or tablets.
Multimedia
Provide a genuine multi-channel experience to your customers and partners offering various types of media, such as video, voice and text.
Real time
Share information and interact with your customers just as if you were face-to-face. Consider your customer relationship in a new light !
Apizee Contact
Key features
Target
Target your visitors based on pages seen, number of pages, time spent on the website or custom settings. Focus on value-added visitors.
Engage
Bring innovation to your your digital customer relationship: video-chat with your visitors !
Transform and measure
Measure visitor statistics and agent performance ratios through our 100% web-based online dashboard.
Apizee Contact
Pricing
STARTER
forever
free
No hidden fees
No credit card required
Up to 1 seat
Live chat features
Unlimited live chat
Customer management interface
Offline contact form
Canned Responses
Chat transfer to another agent
Live video shopping features
Live video communication
Team directory
Screen share
File transfer
Remote snapshots
External cameras or video sources
Online appointment
Multi-participants video
Contact center features
Multi-departments management
Advisor priority management
Skills-Based Routing Rules
Queue management
CRM, ACD, Call center API integration
Branding
Custom business hours
No Apizee logo
Brand customization
Entry point customization (QR code, landing page...)
Monitoring and supervision
Real-time supervision
User ratings
History
Data export and API export
Recording
Storage
ESSENTIAL
seat / month
9,90€*
20% discount if annual subscription
*VAT excluded
Up to 10 seats
Live chat features
Unlimited live chat
Customer management interface
Offline contact form
Canned Responses
Chat transfer to another agent
Live video shopping features
2h Live video communication
Team directory
Screen share
File transfer
Remote snapshots
External cameras or video sources
Online appointment
Multi-participants video
Contact center features
Multi-departments management
Advisor priority management
Skills-Based Routing Rules
Queue management
CRM, ACD, Call center API integration
Branding
Custom business hours
No Apizee logo
Brand customization
Entry point customization (QR code, landing page...)
Monitoring and supervision
Real-time supervision
User ratings
History
Data export and API export
Recording
1 GB Storage
ENTERPRISE
Contact us
on demand
Yearly commitment discounts
Monthly or yearly subscription
Unlimited seats
Live chat features
Unlimited live chat
Customer management interface
Offline contact form
Canned Responses
Chat transfer to another agent
Live video shopping features
2h Live video communication
Team directory
Screen share
File transfer
Remote snapshots
External cameras or video sources
Online appointment
Multi-participants video
Contact center features
Multi-departments management
Advisor priority management
Skills-Based Routing Rules
Queue management
CRM, ACD, Call center API integration
Branding
Custom business hours
No Apizee logo
Brand customization
Entry point customization (QR code, landing page...)
Monitoring and supervision
Real-time supervision
User ratings
History
Data export and API export
Recording
10 GB Storage
Apizee Contact
Best assets
Easy to install and compatible CMS
Apizee live chat solution is rolled-out on your website by adding a few lines of code or implementing a CMS plugin. As simple as that.
Online customisation
Customize the conversation module to your brand and display agent picture to your visitors to provide a human touch to your online interactions.
API Web
Our solutions expose APIs enabling easy integration within any technical environment.
SIP Connectivity
Add WebRTC capabilities to an existing IP infrastructure without needing software or hardware upgrades.
Deploy Apizee from our CMS plugins
"Better understanding of emergency situations"
During a call for an apartment fire, the Apizee solution was implemented after the initial involvement of the emergency services. The images showed the virulence of the fire and the existence of several axes of propagation in a historic neighborhood. The initial resources could be reinforced before the arrival of the emergency services, which saved a lot of time for the rest of the operations.
"80% increase in first call resolution rate"
The Apizee Diag Help Desk solution is very useful for troubleshooting machines that do not have a remote connection. Thanks to the solution, we can troubleshoot our customers faster and limit travel.
"40% of visual interventions enable a travel to be avoided"
Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the APIZEE teams. We appreciate the reactivity, the follow-up of the project and the support of the teams for good success!
"Reduction in waiting times by 90% for technical diagnostic visits"
Thanks to Apizee Diag Help Desk we have reduced the amount of travel for our technicians, accelerated the processing of service requests and the decision making on the type of service and the area of expertise of the technician or the provider who will perform the service.
"Travel reduction of 15K Km per month"
Apizee Diag is an effective solution that allows us to be in direct visual contact with the client and his or her incident. We simply establish a link and the collaborative tools help us to agree corrections in the claim or identify areas of disagreement.
"€2M of heavy maintenance avoided"
Our B.Side® service is one way to help us maintain our close relationship with our customers by proposing a quick and easy way for them to get access to experts for technical questions. This solution has helped to save millions for our customers thanks to live data exchange reducing decision-making time from days to hours.
"15% reduction in technician travel"
ENEDIS Bretagne has implemented the Snap Racco solution using Apizee Diag to avoid systematic travel on sites where an electrical connection must be made. Thanks to Apizee, ENEDIS Bretagne has managed to reduce the travel of its connection technicians. This reduction represents about 400 trips per year avoided, about 33 per month.
