Apizee Contact
In brief
Turn your online customer experience to the level of real-life interaction by adding human interaction capabilities to your website. Thanks to the WebRTC technology, interact with your customers through live chat, click to chat and video-chat without requiring any software installation.
Apizee Contact helps you target high-value visitors, engage them pro-actively, transform them, leading to increased sales, improved loyalty and better user experience.
Why use Apizee Contact?
Plugin-free
Leverage WebRTC technology to ensure a plugin-free, 100% web-based communication experience on major Internet browsers and connected devices. Video communication has never been that easy!
Responsive
Your customers chat with your agents, in real-time, from their laptop, their smartphones or tablets.
Multimedia
Provide a genuine multi-channel experience to your customers and partners offering various types of media, such as video, voice and text.
Real time
Share information and interact with your customers just as if you were face-to-face. Consider your customer relationship in a new light !
Apizee Contact
Key features
Target
Target your visitors based on pages seen, number of pages, time spent on the website or custom settings. Focus on value-added visitors.
Engage
Bring innovation to your your digital customer relationship: video-chat with your visitors !
Transform and measure
Measure visitor statistics and agent performance ratios through our 100% web-based online dashboard.
Apizee Contact
Pricing
Ideal to start
- STARTER
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FREE Monthly
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- 1 agent
- Unlimited live chat
- 1 hour Audio/Video calls/agent
- 2000 max pages viewed
- CMS plugins
- Customer management interface
- Mobile access
- Secured comunications
- FAQ-based support
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For startups
- ESSENTIAL
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€ 9,90 /agent /month
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- Up to 10 agents
- All STARTER Features plus:
- 10 hours Audio & Video calls/agent
- 10 000 max pages viewed
- Multi-sites
- Multi-languages
- Offline lead collection
- Removed Apizee Logo
- Email support
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For SME
- PRO
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€ 19,90 /agent /month
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- Unlimited agents
- All ESSENTIAL Features plus:
- 20 hours Audio & Video calls/agent
- 50 000 max pages viewed
- Behavorial targeting
- Advanced communication features
- Priority management
- Data export
- Phone & Live chat support
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For Call Centers
- ENTERPRISE
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€ 84 /agent /month
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- Unlimited agents
- All PRO Features plus:
- Unlimited calls
- Unlimited pages viewed
- Waiting line management
- External user invitation
- API
- Chatbox customization on demand
- Priority support
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Apizee Contact
Best assets
Easy to install and compatible CMS
Apizee live chat solution is rolled-out on your website by adding a few lines of code or implementing a CMS plugin. As simple as that.
Online customisation
Customize the conversation module to your brand and display agent picture to your visitors to provide a human touch to your online interactions.
API Web
Our solutions expose APIs enabling easy integration within any technical environment.
SIP Connectivity
Add WebRTC capabilities to an existing IP infrastructure without needing software or hardware upgrades.
Deploy Apizee from our CMS plugins
"Over €2M of heavy maintenance avoided"
Our B.Side® service is one way to help us maintain our close relationship with our customers by proposing a quick and easy way for them to get access to experts for technical questions through a Safran Aircraft Engines' branded service, powered by Apizee. This solution has helped to save millions for our customers thanks to live data exchange reducing decision-making time from days to hours. In some circumstances, situations have even been resolved instantaneously
"15% reduction in technician travel"
ENEDIS Bretagne has implemented the Snap Racco solution using Apizee Diag to avoid systematic travel on sites where an electrical connection must be made. Thanks to Apizee, ENEDIS Bretagne has managed to reduce the travel of its connection technicians. This reduction represents about 400 trips per year avoided, about 33 per month.
"Very personalized relationship"
Each of our online bank adviser manages his own customer portfolio in a very personalized way, just as in any traditional agency. Because of this we really wanted to offer our customers as many communication channels as possible. Thanks to Apizee, we’re offering a videoconferencing capability that is reassuring to our customers.
"Reduce downtimes"
We manage over 170 cement plants and grinding stations in 50 countries and our priority is to ensure that they are fully operational at all times, with minimal downtime. When there is a breakdown, we have to send out an expert to diagnose and solve the problem. We looked for a simple solution that would reduce downtime [...] and make us more efficient.
