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Success management

With several years of experience in the deployment of video solutions, we know that the implementation of a new tool within a company is not always a guarantee of success. That’s why at Apizee, we offer customized support, adapted to your needs, your use cases and your objectives.

 

Our CSM (Customer Success Manager) team will support you in the implementation of the solution to ensure a quick integration, a configuration adapted to your organization and a massive adoption by your employees. These key success factors will allow you to achieve an optimal return on investment. Proactivity, efficiency and proximity are the pillars on which our CSM program is based to ensure your success.

corporate business meeting

Dedicated and quality support

Customer Success Apizee

Onboarding is the first key step to ensure a successful deployment. At Apizee, we combine our business expertise and experience gained through numerous deployments to provide you with an optimal integration process, in line with your organization, your internal processes and your business.

 

After a careful study of your internal organization and an analysis of your needs and objectives, your dedicated Customer Success Manager takes charge of the configuration and parameterization of the platform according to your uses, guides you in the definition of the KPIs allowing to measure the effectiveness of the service and proceeds to the training of your teams. It gives you the keys to successfully use our solution within your company.

 

After onboarding, your dedicated CSM remains your primary contact during the operation of the solution. Its mission is to engage your operational teams and ensure the use of the tool within your company. Periodic meetings are scheduled to provide you with customized usage reports, recommendations and corrective action plans as needed. Your goals are our own and we will do everything in our power to achieve them.

Our value proposition

Boost your users' adoption

Your CSM takes into consideration the human issues related to change management and promotes the adoption of the solution so that your company reaps the expected benefits.

Save time and money

Your CSM is your GPS, a partner who provides you with relevant advice to get to the point and stay on course.

Multiply your chances of success

Your CSM will help you make the best choices to make your project successful and your investment profitable.

Take advantage of our product evolutions

Your CSM has a unique view of our product roadmap. He will present you with the new features likely to improve your uses and will make the link between your needs and our product strategy in order to prioritize your evolution requests.

The fundamentals for the success of your project

Onboarding

User guides

User support

Test environments

Periodic reports

Dedicated interlocutors

Roadmap workshops

Technical assistance

Onboarding

User support

Periodic reports

Roadmap workshops

User guides

Test environments

Dedicated interlocutors

Technical assistance

We take care of our customers

"We appreciated the availability and responsiveness of the Apizee team for the implementation of our project. The integration of the solution was quick thanks to the excellent support of the teams."
Julien Duprat
Project Manager at Kiloutou
"We are fully satisfied with the collaboration with the Apizee teams. We appreciate the responsiveness, the project monitoring and the support of the teams for the successful completion!"
Stéphane Cailleau
Project Manager at Groupe Atlantic
"An avid user of the DIAG solution, a professional product that is easy to set up and use on a daily basis, with a team that always listens, pre-sales and especially post-sales."
Lionel Mailhol
Technical Manager at Habitat Audois
"We had great contact with the Apizee team throughout the implementation of the project which allowed us to conduct a quick and efficient deployment."
Matthieu Juglas
Welding Technician at Polysoude

Ready to start?

Learn how our solutions can help you simplify your business and achieve your goals in a personalized demonstration.

Ready to start?

Learn how our solutions can help you simplify your business and achieve your goals in a personalized demonstration.

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