With several years of experience in the deployment of video solutions, we know that the implementation of a new tool within a company is not always a guarantee of success. That’s why at Apizee, we offer customized support, adapted to your needs, your use cases and your objectives.
Our CSM (Customer Success Manager) team will support you in the implementation of the solution to ensure a quick integration, a configuration adapted to your organization and a massive adoption by your employees. These key success factors will allow you to achieve an optimal return on investment. Proactivity, efficiency and proximity are the pillars on which our CSM program is based to ensure your success.
Onboarding is the first key step to ensure a successful deployment. At Apizee, we combine our business expertise and experience gained through numerous deployments to provide you with an optimal integration process, in line with your organization, your internal processes and your business.
After a careful study of your internal organization and an analysis of your needs and objectives, your dedicated Customer Success Manager takes charge of the configuration and parameterization of the platform according to your uses, guides you in the definition of the KPIs allowing to measure the effectiveness of the service and proceeds to the training of your teams. It gives you the keys to successfully use our solution within your company.
After onboarding, your dedicated CSM remains your primary contact during the operation of the solution. Its mission is to engage your operational teams and ensure the use of the tool within your company. Periodic meetings are scheduled to provide you with customized usage reports, recommendations and corrective action plans as needed. Your goals are our own and we will do everything in our power to achieve them.
Your CSM takes into consideration the human issues related to change management and promotes the adoption of the solution so that your company reaps the expected benefits.
Your CSM is your GPS, a partner who provides you with relevant advice to get to the point and stay on course.
Your CSM will help you make the best choices to make your project successful and your investment profitable.
Your CSM has a unique view of our product roadmap. He will present you with the new features likely to improve your uses and will make the link between your needs and our product strategy in order to prioritize your evolution requests.