Video expertise for Damage Insurance and Claims Management

Challenges

In the property and casualty damage insurance sector, claim expertise is a key factor in customer experience and satisfaction. Very often, it’s in this critical point of the customer journey that customers can appreciate the effectiveness of their insurance provider. Therefore, streamlining the expertise process and making it as easy as possible for customers is essential.

In a typical claims management scenario, customers must report the claim and schedule a visit with an expert to assess the damage. The setting up of the appointment, is often generating stress because of the delays and incompatibilities with the available slots. On the insurers’ side, the traditional process is not always satisfactory, as the expert travelling costs to the client can be high and travel time can have a negative impact on productivity.

Due to increased competition and technological innovations, customers, agents and adjusters expect to have a service giving immediate access to information and expertise.