Katie Stabler, founder of CULTIVATE, shares how empathy and purpose can drive impactful CX. A must-read interview from the Apizee's CX Industry Voices series.
Explore key findings from the Genesys State of Customer Experience report. Learn how AI, omnichannel strategies, and video chat are transforming CX and enhancing customer satisf...
The State of Customer Experience report by Genesys : Key Insights and Trends
27 Mar 2025
Despite AI and automation, customers still prefer to speak to a human for support. Discover why human interaction remains essential for great customer service.