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With Apizee Diag Help Desk for remote appraisals, Eurexo has saved 15 000 Km of travel every month

About Eurexo

For more than 20 years Eurexo has been the link between insurers and their clients in insurance claims.
When a policyholder has an incident the insurer calls on Eurexo to provide support. This requires trust, a sense of service, technical excellence, teams spirit and a spirit of innovation.
Eurexo’s task, as an impartial and independent loss adjuster, is to determine the cause of the incident and estimate the sum associated with the claim.
Eurexo has experts that manage the sensitivity in the relationship between the client and the insurer whilst keeping the requirements of each insurer in mind.

The challenge

The increasingly competitive Insurance market is seeing the beginnings of a revolution in customer relationship management. Eurexo is responding with a variety of ways to deliver expertise.
“Video adjusting” is increasingly requested by insurance companies that are looking to increase processed claim volume. Video adjusting helps experts carry out high quality loss adjusting exercises for simple claims.
Despite having a tool in place Eurexo was not able to take advantage of it due to a complex customer journey as well as technical constraints. Consequently Eurexo wanted to find a solution that simplified the customer journey.

 

Find out how Eurexo has reduced 15 000 KM of travel every month

Key figures

Video
500 video appraisals sessions per month

World
Travel reduction of 15 000 KM per month

Time
365 hours saved every month

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