Habitat Audois is the first social landlord in the Aude department. The organization manages a building stock of more than 6,500 housing units in 104 municipalities. With a territorial network provided by its 148 employees, it is an essential economic and social player in the department.
Since its creation in 1922, it has never ceased to innovate and launch major projects that have left a lasting mark on its history and that of social housing in Aude. Its mission is to provide housing for as many people and families as possible in the best conditions in the Aude region.
Habitat Audois is committed to supporting tenants by offering local, high-quality customer service.
When tenants encounter a technical problem in their housing, they contact a call center which records the request for intervention. In many cases, the technician comes to the site for a very short intervention time or to carry out a diagnosis and schedule an intervention. Since the trip was not always justified, Habitat Audois wanted to implement a solution allowing its customer service to perform a video-diagnosis, or even a remote video-repair. The health crisis caused by the COVID 19 epidemic has accentuated this need and accelerated the adoption of a video-assistance solution.
How did Habitat Audois reduce waiting times for technical diagnostic visits by 90%?