Case Study My Living Bloom

With the Apizee visual assistance solution, My Living Bloom has reduced the travel time of its craftsmen by 66%.

About My Living Bloom

My Living Bloom is a digital platform allowing individuals to design and recreate their outdoor spaces.The company provides end-to-end client support, including project conception and implementation through a network of industry professionals. Customers benefit from personalized support thanks to a dedicated coach and follow-up at each stage of the project until delivery.

In order to offer a project that is specifically tailored to each client’s needs, they place the lifestyles of its customers at the core of its experience as well as the rhythm of nature to deliver a tailor-made project. Thanks to experts located throughout France, My Living Bloom delivers a personalized exterior, on time and with quality and durable materials.

The challenge

Since its creation, My Living Bloom has focused on providing the most fluid and simple customer experience possible. This is why they have created a customer journey combining digital and human interactions for its customers.

By integrating video assistance into their service offer, they wanted to limit the environmental impact of their work while maintaining a strong relationship with its customers. Their objective was to find a solution that is easy to use, that allows fluid exchanges between the various project stakeholders and customers while staying true to their eco-responsible ambition.

Discover why My Living Bloom chose Apizee for the implementation of a visual assistance solution.