The Haut-Rhin Fire and Rescue Service is in charge of prevention, protection and firefighting. It participates, together with the other services and professionals concerned, in the protection and the fight against accidents, disasters and catastrophes, in the evaluation and prevention of technological or natural risks as well as in emergency assistance.
For the organization and the execution of its missions, the SIS of Haut-Rhin counts on the CTA-CODIS. The CTA (Alert Processing Center) is in charge of receiving, authenticating and registering requests for assistance; engaging assistance; coordinating interventions and means. The emergency services on site continuously inform the CTA of the evolution of the situation and request the necessary reinforcements. In the event of a serious event, the departmental fire and rescue operations center (CODIS) ensures follow-up and operational coordination.
The Alert Processing Center handles between 160,000 to 200,000 emergency calls each year. The Departmental Fire and Rescue Operations Center, for its part, monitors approximately 50,000 interventions annually.
The callers, often stressed, find it difficult to clearly describe the situation that requires them to call 18. The Haut-Rhin SIS wanted to set up a visual assistance solution that would allow operators to understand emergency situations more quickly and to adapt the means to be used. In addition, for certain interventions, receiving the opinion of a remote expert would help personnel in the field.
Find out why the SIS 68 chose Apizee for the implementation of a visual assistance solution to manage emergency calls.