With Apizee Diag, Safran Aircraft Engines has helped to save millions to its customers

About Safran Aircraft Engines



A maker of aircraft engines for 110 years, Safran, through its Aircraft Engines subsidiary, designs, develops, produces and markets, alone or in partnership, engines for civil and military aircraft, and for satellites. Safran Aircraft Engines’ business is based on a clear vision of the market, unrivaled expertise, state-of-the-art production capabilities and a complete range of services for optimized engine maintenance and fleet management.


Given the challenges of the fast-growing aviation market, Safran Aircraft Engines is building foundations for the future and planning ahead to meet customers’ evolving requirements by investing in new technologies and developing engines that are even friendlier to the environment.

The challenge

According to IATA forecasts, the number of air travelers is set to double by 2039. Maintenance Repair and Overhaul (MROs) organizations are well aware of the challenges this represents to accompany such growth, especially since 11% of airline operational costs are derived from maintenance expenditures within which 45% of that is attributed to aircraft engines. In order to address airlines’ needs to optimize operations and fleet management, Safran Aircraft Engines proposes an array of value-added services to its customers.


Among these services is Safran Aircraft Engines’ B.SIde®  – an expertise-based service through a turnkey solution to give live advice remotely to airline’s borescope inspectors in just one click.

The solution

Safran Aircraft Engines launched their B.SIde® service in the spring of 2019 in order to help inspectors accelerate decision making, reduce aircraft time on ground and assist them in on-the-job training for inspectors.


B.SIde® is powered by Apizee’s web platform that proposes several key functionalities:


  • A web-based visual and collaborative conferencing solution to put technicians in contact with experts
  • A savvy checklist and automatic reporting tool
  • Easy cloud access and storage to share inspection reports and media

Key figures

Over 170 B.Side® users

20 customers interested, over 800 aircraft

Money savings
Over €2M of heavy maintenance avoided

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