Compare our support plans

The success of your projects is our main objective. We have designed support plans to support your success and take into account the risks of your business.

To learn more about our support plans    Contact us

Bronze
Service time: Business hours
GTI: Best effort
GTR

Best effort

Online FAQ support level
Dedicated Contact Customer Success Manager
Product Support
Email support
Silver
Service time: Business hours
GTI: 4h
GTR
Major: 3h
Moderate: 3d
Minor: 3m
Silver support level
Dedicated Contact Customer Success Manager
Product Support
Email, chat and phone support
Gold
Service time: Business hours
GTI: 2h
GTR
Major: 2h
Moderate: 2d
Minor: 2m
Gold Support support level
Dedicated Contact Customer Success Manager
4 hours of Product Support / month
Email, chat and phone support level
Gold 24x7
Service time: 24/24h - 7/7j
GTI: 2h
GTR
Major: 2h
Moderate: 2d
Minor: 2m
Gold Support support level
Dedicated Contact Customer Success Manager
4 hours of Product Support / month
Email, chat and phone support level

Definitions

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