Apizee Diag Help Desk, is a solution without installation which makes it possible to assist users, customers or technicians remotely through video assistance.
With a single click, the solution gives the possibility of sending an invitation by SMS or email to a customer or an user. Thanks to the link received, the user shares the smartphone camera with an advisor or an expert who has direct visual access to the problem, as well as on site. During the video interaction, the advisor can use collaborative tools to highlight elements, give instructions to the customer thanks augmented reality and transmit files or documentation to reach a faster and more efficient resolution.
By giving users the opportunity to show and share their environment with an expert or customer service in real-time, you can reduce costs and avoid technicians or experts travel.
Offer a new method of contact to your customers to better respond to their support problems
The technician sees the customer's problem in real time and can guide him and offer him a faster resolution
Avoid trips technicians and experts travel or unnecessary return fees
Provide a fluid and consistent experience across all customer contact channels
Reduce unnecessary technicians or experts travel as well as the average time taken to handle support or expertise requests.
"Travel reduction of 15K Km per month"
Apizee Diag is an effective solution that allows us to be in direct visual contact with the client and his or her incident. We simply establish a link and the collaborative tools help us to agree corrections in the claim or identify areas of disagreement.
"€2M of heavy maintenance avoided"
Our B.Side® service is one way to help us maintain our close relationship with our customers by proposing a quick and easy way for them to get access to experts for technical questions. This solution has helped to save millions for our customers thanks to live data exchange reducing decision-making time from days to hours.
"15% reduction in technician travel"
ENEDIS Bretagne has implemented the Snap Racco solution using Apizee Diag to avoid systematic travel on sites where an electrical connection must be made. Thanks to Apizee, ENEDIS Bretagne has managed to reduce the travel of its connection technicians. This reduction represents about 400 trips per year avoided, about 33 per month.
"Very personalized relationship"
Each of our online bank adviser manages his own customer portfolio in a very personalized way, just as in any traditional agency. Because of this we really wanted to offer our customers as many communication channels as possible. Thanks to Apizee, we’re offering a videoconferencing capability that is reassuring to our customers.
We manage over 170 cement plants and grinding stations in 50 countries and our priority is to ensure that they are fully operational at all times, with minimal downtime. When there is a breakdown, we have to send out an expert to diagnose and solve the problem. We looked for a simple solution that would reduce downtime [...] and make us more efficient.
"Start a video conversation in a simple way"
Seismo Wave sells seismic risk detection devices. With more than 90% of our turnover happening overseas we attach major care in creating long-standing relationships with our prospects. We chose Apizee Contact for its ability to enable a video conversation in a simple and straightforward way from our website.
"Couldn't be possible without you guys"
ViViDoctor is an online telemedicine platform that provides remote doctor appointments and remote video consultation services from connected devices. Vividoctor leverages Apizee cloud-based WebRTC API to enable video consultations on top of appointment and e-prescription services.
You are a software developer, a communication solutions integrator or a vaue-added-reseller and you’re looking for smart and easy ways to roll-out real-time communication services.