Video call for customer relations
Engage
Improve customer engagement and provide them with a personalized experience directly from your website. With our solution, humanize the digital customer relations and recreate the one-to-one customer/salesperson experience online. Thanks to the different contact channels, you can answer your visitors’ questions and optimize the customer experience from the very first exchange.
Sell
Turn your conversation channels into acquisition channels with our real-time video calling solution. Innovate in your customer relationship by using video streaming to guide your customers through the buying journey, perform remote quoting and product demonstrations. Video calling during the buying journey allows you to achieve a higher conversion rate and increased sales.
Assist
Enrich your service offering by adding video calling to assist your customers remotely. With Apizee, you give your customers the ability to show you their problems in real time directly from your website and your agents can provide solutions quickly. Real-time support via video call allows you to increase customer satisfaction and loyalty.
Why choose Apizee?
Simplicity
Our solution is 100% web-based and available on all major Internet browsers.
Easy to use, Apizee does not require any plug-in or application download and is accessible from any terminal (PC, smartphone, tablet).
Flexibility
Our solution has APIs that allow for easy integration into technical environments.
The interface and services are fully customizable to match your brand image and adapt to your graphic charter.
Call center
Making all software and applications within a company communicate is essential. Our solution has been designed to fully integrate with business software and external ACDs. Adapted to call centers, it meets all your needs.
Security
Apizee's technology is 100% French and the data is encrypted and hosted in France.
All data are secured in accordance with the regulations of personal data protection in force (GDPR).
Apizee
Use cases
Click-to-video
Deliver a richer customer experience with real-time video interaction and support your customers as if they were in the same room as you. With a single click, you enable customers browsing your website to access a video advisor. Benefit from higher conversion rates and increased online sales with one-to-one connections.
Click-to-showroom
Share information and interact with your customers as if you were in the same place. Let your customers discover a set of products by offering video demos and advise them remotely. Humanize the online experience and digitalize the in-store experience with real-time video. See your customer relationship in a new light!
Contact an advisor in store
Connect your in-store customers to remote experts and give them a personalized experience. With an in-store touch point, your customers will be able to contact a customer advisor in real time for additional information, demos or products that are not available in-store.
Remote assistance via QR Code
Offer your customers the possibility to be assisted remotely by your agents via a simple QR Code. The implementation of QR Codes on your products allows your customers, when they encounter a problem, to access a landing page where all available advisors are listed. With a simple click, the video call starts and the assistance can begin.
Apizee
Key features
Real time video communication
Enjoy real-time multi-channel communication (chat, audio, video) directly from the web; no application download is required. Your interlocutor will be able to browse your entire site and stay in video, without any interruption.
Chat features
Interact in real time via live chat and manage multiple communications simultaneously from a single web console. You also have the ability to bring in other people such as a manager or an expert. With a library of pre-recorded messages, predictive typing and a spell checker, the solution helps simplify your interactions. Optimize the customer journey by integrating a chatbot into the solution to qualify the customer's request beforehand.
Visitor contextualization
Understand the context of your visitors' visits thanks to the visitor geolocation and session history features (pages visited, time spent, number of pages viewed).
Routing and skills
Your advisors are automatically assigned to your visitors based on skill, presence and priority criteria. They interact simultaneously with customers browsing different websites from the same web console. You can also connect the solution to your external ACDs.
Lead generation
When your consultants are unavailable, an automatic contact form allows you to collect the email address and messages of your visitors.
Contact form for live video-shopping meeting
Offer your customers live video shopping sessions with a sales representative via a contact form.
Video pointer
The video pointer allows your advisors to provide real-time guidance (for example, to help the user complete a subscription process).
Shared annotations
Allow agents to guide customers by sharing annotations in real time directly on the video stream.
Remote snapshots
Possibility to capture remote pictures directly on the video stream.
Screen sharing
Share your screen in real time to show visuals, instructions, product sheets or any other document.
Files transfer
Send files in real time (e.g., documents, photos or IDs).
Satisfaction survey
Receive feedback from your users on their interactions with your consultants and evaluate their satisfaction.
Monitoring and statistics
Benefit from an interaction monitoring module, statistics on discussions (duration of interactions, response time) and satisfaction survey results.
CRM Integration
Integrate the solution on any environment via APIs or CRM extensions such as Salesforce.
Enjoy real-time multi-channel communication (chat, audio, video) directly from the web; no application download is required. Your interlocutor will be able to browse your entire site and stay in video, without any interruption.
Interact in real time via live chat and manage multiple communications simultaneously from a single web console. You also have the ability to bring in other people such as a manager or an expert. With a library of pre-recorded messages, predictive typing and a spell checker, the solution helps simplify your interactions. Optimize the customer journey by integrating a chatbot into the solution to qualify the customer's request beforehand.
Understand the context of your visitors' visits thanks to the visitor geolocation and session history features (pages visited, time spent, number of pages viewed).
Your advisors are automatically assigned to your visitors based on skill, presence and priority criteria. They interact simultaneously with customers browsing different websites from the same web console. You can also connect the solution to your external ACDs.
When your consultants are unavailable, an automatic contact form allows you to collect the email address and messages of your visitors.
Offer your customers live video shopping sessions with a sales representative via a contact form.
The video pointer allows your advisors to provide real-time guidance (for example, to help the user complete a subscription process).
Allow agents to guide customers by sharing annotations in real time directly on the video stream.
Possibility to capture remote pictures directly on the video stream.
Share your screen in real time to show visuals, instructions, product sheets or any other document.
Send files in real time (e.g., documents, photos or IDs).
Receive feedback from your users on their interactions with your consultants and evaluate their satisfaction.
Benefit from an interaction monitoring module, statistics on discussions (duration of interactions, response time) and satisfaction survey results.
Integrate the solution on any environment via APIs or CRM extensions such as Salesforce.
Apizee
Pricing
Video call for customer relations
In a few figures
Increase in sales
Improved customer satisfaction
Improved retention rate
Improved brand image
"Better understanding of emergency situations"
During a call for an apartment fire, the Apizee solution was implemented after the initial involvement of the emergency services. The images showed the virulence of the fire and the existence of several axes of propagation in a historic neighborhood. The initial resources could be reinforced before the arrival of the emergency services, which saved a lot of time for the rest of the operations.
"80% increase in first call resolution rate"
The Apizee solution is very useful for troubleshooting machines that do not have a remote connection. Thanks to the solution, we can troubleshoot our customers faster and limit travel.
"40% of visual interventions enable a travel to be avoided"
Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the reactivity, the follow-up of the project and the support of the teams for good success!
"Reduction in waiting times by 90% for technical diagnostic visits"
Thanks to Apizee we have reduced the amount of travel for our technicians, accelerated the processing of service requests and the decision making on the type of service and the area of expertise of the technician or the provider who will perform the service.
"Travel reduction of 15K Km per month"
Apizee is an effective solution that allows us to be in direct visual contact with the client and his or her incident. We simply establish a link and the collaborative tools help us to agree corrections in the claim or identify areas of disagreement.
"€2M of heavy maintenance avoided"
Our B.Side® service is one way to help us maintain our close relationship with our customers by proposing a quick and easy way for them to get access to experts for technical questions. This solution has helped to save millions for our customers thanks to live data exchange reducing decision-making time from days to hours.
"15% reduction in technician travel"
ENEDIS Bretagne has implemented the Snap Racco solution using Apizee to avoid systematic travel on sites where an electrical connection must be made. Thanks to Apizee, ENEDIS Bretagne has managed to reduce the travel of its connection technicians. This reduction represents about 400 trips per year avoided, about 33 per month.
