Apizee Contact Download the brochure Real-time video solution for Customer Relations Download the brochure Apizee Contact Play the video Play the video Apizee Contact Download the brochure Improve your customer engagement and satisfaction Download the brochure Apizee Contact Play the video Play the video Apizee Contact Download the brochure Deliver a personalized and unique customer experience Download the brochure Apizee Contact Play the video Play the video

Video call for customer relations

Engage

Illustration of the action of engaging the visitor through a privileged contact with his advisor

Improve customer engagement and provide them with a personalized experience directly from your website. With our solution, humanize the digital customer relations and recreate the one-to-one customer/salesperson experience online. Thanks to the different contact channels, you can answer your visitors’ questions and optimize the customer experience from the very first exchange.

Sell

Illustration of the sale

Turn your conversation channels into acquisition channels with our real-time video calling solution. Innovate in your customer relationship by using video streaming to guide your customers through the buying journey, perform remote quoting and product demonstrations. Video calling during the buying journey allows you to achieve a higher conversion rate and increased sales.

Assist

Illustration of quick support in case of product problems

Enrich your service offering by adding video calling to assist your customers remotely. With Apizee Contact, you give your customers the ability to show you their problems in real time directly from your website and your agents can provide solutions quickly. Real-time support via video call allows you to increase customer satisfaction and loyalty.

Why choose Apizee Contact?

Simplicity

Our solution is 100% web-based and available on all major Internet browsers.

Easy to use, Apizee Contact does not require any plug-in or application download and is accessible from any terminal (PC, smartphone, tablet).

Flexibility

Our solution has APIs that allow for easy integration into technical environments.

The interface and services are fully customizable to match your brand image and adapt to your graphic charter.

Call center

Making all software and applications within a company communicate is essential.

Our solution has been designed to fully integrate with business software and external ACDs. Adapted to call centers, it meets all your needs.

Security

Apizee's technology is 100% French and the data is encrypted and hosted in France.

All data are secured in accordance with the regulations of personal data protection in force (GDPR).

Apizee Contact

Use cases

Illustration click-to-video

Click-to-video

Deliver a richer customer experience with real-time video interaction and support your customers as if they were in the same room as you. With a single click, you enable customers browsing your website to access a video advisor. Benefit from higher conversion rates and increased online sales with one-to-one connections.

Click to showroom illustration

Click-to-showroom

Share information and interact with your customers as if you were in the same place. Let your customers discover a set of products by offering video demos and advise them remotely. Humanize the online experience and digitalize the in-store experience with real-time video. See your customer relationship in a new light!

Illustration of the video call to a salesperson in the store

Contact an advisor in store

Connect your in-store customers to remote experts and give them a personalized experience. With an in-store touch point, your customers will be able to contact a customer advisor in real time for additional information, demos or products that are not available in-store.

Illustration of a QR code scan and video assistance with an advisor

Remote assistance via QR Code

Offer your customers the possibility to be assisted remotely by your agents via a simple QR Code. The implementation of QR Codes on your products allows your customers, when they encounter a problem, to access a landing page where all available advisors are listed. With a simple click, the video call starts and the assistance can begin.

Apizee Contact

Key features

Real time video communication

Enjoy real-time multi-channel communication (chat, audio, video) directly from the web; no application download is required. Your interlocutor will be able to browse your entire site and stay in video, without any interruption.

 

Illustration de la video temps reel

Chat features

Interact in real time via live chat and manage multiple communications simultaneously from a single web console. You also have the ability to bring in other people such as a manager or an expert. With a library of pre-recorded messages, predictive typing and a spell checker, the solution helps simplify your interactions. Optimize the customer journey by integrating a chatbot into the solution to qualify the customer's request beforehand.

 

Illustration fonctionnalités de chat

Visitor contextualization

Understand the context of your visitors' visits thanks to the visitor geolocation and session history features (pages visited, time spent, number of pages viewed).

Illustration de la contextualisation des visites

Routing and skills

Your advisors are automatically assigned to your visitors based on skill, presence and priority criteria. They interact simultaneously with customers browsing different websites from the same web console. You can also connect the solution to your external ACDs.

Illustration du routage vers les agents disposant des compétences adéquates

Lead generation

When your consultants are unavailable, an automatic contact form allows you to collect the email address and messages of your visitors.

Contact form for live video-shopping meeting

Offer your customers live video shopping sessions with a sales representative via a contact form.

Video pointer

The video pointer allows your advisors to provide real-time guidance (for example, to help the user complete a subscription process).

Illustration du pointeur video

Shared annotations

Allow agents to guide customers by sharing annotations in real time directly on the video stream.

Illustration des annotations partagees

Remote snapshots

Possibility to capture remote pictures directly on the video stream. 

Illustration de la prise de photo à distance

Screen sharing

Share your screen in real time to show visuals, instructions, product sheets or any other document.

Illustration du partage d'écran

Files transfer

Send files in real time (e.g., documents, photos or IDs).

Illustration de transfert de documents, fichiers, images, vidéo, PDF...

Satisfaction survey

Receive feedback from your users on their interactions with your consultants and evaluate their satisfaction.

Illustration du sondage de satisfaction

Monitoring and statistics

Benefit from an interaction monitoring module, statistics on discussions (duration of interactions, response time) and satisfaction survey results.

Illustration des statistiques

CRM Integration

Integrate the solution on any environment via APIs or CRM extensions such as Salesforce.

Illustration des intégrations au coeur des CRM

Enjoy real-time multi-channel communication (chat, audio, video) directly from the web; no application download is required. Your interlocutor will be able to browse your entire site and stay in video, without any interruption.

 

 

Illustration de la video temps reel

Interact in real time via live chat and manage multiple communications simultaneously from a single web console. You also have the ability to bring in other people such as a manager or an expert. With a library of pre-recorded messages, predictive typing and a spell checker, the solution helps simplify your interactions. Optimize the customer journey by integrating a chatbot into the solution to qualify the customer's request beforehand.

 

Illustration fonctionnalités de chat

Understand the context of your visitors' visits thanks to the visitor geolocation and session history features (pages visited, time spent, number of pages viewed).

 

Illustration de la contextualisation des visites

Your advisors are automatically assigned to your visitors based on skill, presence and priority criteria. They interact simultaneously with customers browsing different websites from the same web console. You can also connect the solution to your external ACDs.

 

Illustration du routage vers les agents disposant des compétences adéquates

When your consultants are unavailable, an automatic contact form allows you to collect the email address and messages of your visitors.

 

Offer your customers live video shopping sessions with a sales representative via a contact form.

 

The video pointer allows your advisors to provide real-time guidance (for example, to help the user complete a subscription process).

 

Illustration du pointeur video

Allow agents to guide customers by sharing annotations in real time directly on the video stream.

 

Annotations partagées visio-assistance client

Possibility to capture remote pictures directly on the video stream.

 

Illustration de la prise de photo à distance

Share your screen in real time to show visuals, instructions, product sheets or any other document.

 

Annotations partagées visio-assistance client

Send files in real time (e.g., documents, photos or IDs).

 

Illustration de transfert de documents, fichiers, images, vidéo, PDF...

Receive feedback from your users on their interactions with your consultants and evaluate their satisfaction.

 

Illustration du sondage de satisfaction

Benefit from an interaction monitoring module, statistics on discussions (duration of interactions, response time) and satisfaction survey results.

 

Illustration des statistiques

Integrate the solution on any environment via APIs or CRM extensions such as Salesforce.

 

Illustration des intégrations au coeur des CRM

Discover our solutions or stay in touch with our latest innovations

Discover our solutions or stay in touch with our latest innovations

Apizee Contact

Pricing

STARTER
forever
free
No hidden fees
No credit card required
Up to 1 seat
Live chat features
Unlimited live chat
Customer management interface
Offline contact form
Canned Responses
Chat transfer to another agent
Live video shopping features
Live video communication
Team directory
Screen share
File transfer
Remote snapshots
External cameras or video sources
Online appointment
Multi-participants video
Contact center features
Multi-departments management
Advisor priority management
Skills-Based Routing Rules
Queue management
CRM, ACD, Call center API integration
Branding
Custom business hours
No Apizee logo
Brand customization
Entry point customization (QR code, landing page…)
Monitoring and supervision
Real-time supervision
User ratings
History
Data export and API export
Recording
Storage
ESSENTIAL
seat / month
9,90€*
20% discount if annual subscription
*VAT excluded
Up to 10 seats
Live chat features
Unlimited live chat
Customer management interface
Offline contact form
Canned Responses
Chat transfer to another agent
Live video shopping features
2h Live video communication
Team directory
Screen share
File transfer
Remote snapshots
External cameras or video sources
Online appointment
Multi-participants video
Contact center features
Multi-departments management
Advisor priority management
Skills-Based Routing Rules
Queue management
CRM, ACD, Call center API integration
Branding
Custom business hours
No Apizee logo
Brand customization
Entry point customization (QR code, landing page…)
Monitoring and supervision
Real-time supervision
User ratings
History
Data export and API export
Recording
1 GB Storage
ENTERPRISE
Contact us
on demand
Yearly commitment discounts
Monthly or yearly subscription
Unlimited seats
Live chat features
Unlimited live chat
Customer management interface
Offline contact form
Canned Responses
Chat transfer to another agent
Live video shopping features
2h Live video communication
Team directory
Screen share
File transfer
Remote snapshots
External cameras or video sources
Online appointment
Multi-participants video
Contact center features
Multi-departments management
Advisor priority management
Skills-Based Routing Rules
Queue management
CRM, ACD, Call center API integration
Branding
Custom business hours
No Apizee logo
Brand customization
Entry point customization (QR code, landing page…)
Monitoring and supervision
Real-time supervision
User ratings
History
Data export and API export
Recording
10 GB Storage

Video call for customer relations

In a few figures

+ 0 %

Increase in sales

+ 0 %

Improved customer satisfaction

+ 0 %

Improved retention rate

+ 0 %

Improved brand image

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