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Customer stories

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  • CX leaders shouldn't pit chatbots against humans. Combine them for faster resolution and better experience.

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    Chatbot vs Human: How To Combine the Best of Both Worlds

    Customer service

    Chatbot vs Human: How To Combine the Best of Both Worlds

    4 Mar 2024

  • Here is the list of best Call Center Conferences to attend in 2024. Check out the top events, summits and meetups globally that you can plan for this year.

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    List of Best Call Center Conferences to Attend in 2024

    Customer service

    List of Best Call Center Conferences to Attend in 2024

    1 Mar 2024

  • Learn 30 customer service empathy statements based on scientific studies and psychological principles.

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    30 Science-Based Empathy Statements for Customer Service and Why They Work

    Customer service

    30 Science-Based Empathy Statements for Customer Service and Why They Work

    15 Feb 2024

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