Customer stories
How Safran Aircraft Engines offers its customers considerable savings thanks to Apizee
Find out how this world-class aircraft engine manufacturer uses video communications to optimize airline operations and fleet management.
Find out how this world-class aircraft engine manufacturer uses video communications to optimize airline operations and fleet management.
A maker of aircraft engines for 110 years, Safran, through its Aircraft Engines subsidiary, designs, develops, produces and markets, alone or in partnership, engines for civil and military aircraft, and for satellites. Safran Aircraft Engines’ business is based on a clear vision of the market, unrivaled expertise, state-of-the-art production capabilities and a complete range of services for optimized engine maintenance and fleet management.
In order to address airlines' needs to optimize operations and fleet management, Safran Aircraft Engines proposes an array of value-added services to its customers. Among these services is Safran Aircraft Engines' B.Side® an expertise-based service through a turnkey solution to give live advice remotely to airline's borescope inspectors in just one click.
Safran Aircraft Engines launched their B.SIde® service in the spring of 2019 in order to help inspectors accelerate decision making, reduce aircraft time on ground and assist them in on-the-job training for inspectors.
B.Side® is powered by Apizee's web platform that proposes several key functionalities:
Our B.Side® service help us maintain our close relationship with our customers by proposing a quick and easy way for them to get access to experts for technical questions. This solution has helped to save millions for our customers.
François Planaud
Executive Vice President, Commercial Engines Services & MRO
Thanks to live data exchange reducing decision-making time from days to hours. In some circumstances, situations have even been resolved instantaneously.
Learn how the HEARD method helps customer service teams resolve complex issues with empathy, structure, and clarity—plus examples and video support tips.
How the HEARD Method Improves Customer Service (With Real Examples)
16 Jan 2026
Awaab's Law gives social housing tenants new rights from October 2025. Here’s what you need to know about the new UK legislation on damp and mould in social housing.
What is Awaab's Law? New UK Legislation for Social Landlords
16 Jan 2026
Explore key customer experience statistics for 2026, highlighting where customer expectations are rising and where CX investments pay off.
40+ Customer Experience Statistics You Need to Know for 2026
7 Jan 2026
Interested in our solutions?