Apizee Download the brochure Diagnose, inspect and assist remotely Download the brochure Apizee Play the video Play the video Apizee Download the brochure Connect your experts to field technicians Download the brochure Apizee Play the video Play the video Apizee Download the brochure Connect your experts to field technicians Download the brochure Apizee Play the video Play the video


Internal remote augmented visual assistance solution

In brief

Apizee is a visual assistance platform that enables field users to collaborate in real time with remote agents or experts during inspections, assessments, diagnostics or support processes. Field users share in real time their smartphone, tablet, connected equipment or external device video camera vision with the expert.


Experts may take snapshots, pause, zoom and share drawings. Recorded media come and complement inspection reports.


Apizee enables saving on rare expert resources and streamline field intervention process, generating tremendous savings and bringing customer value and service differentiation.

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Remote Visual Assistance Visio-assistance et expertise visuelle

Why use Apizee?

Improve satisfaction

Improve your customer satisfaction solving problems quickly with the help of an expert

Increase first-time fix rate

By having all relevant information about the technical object in the right place at the right time and keeping experts connected to users in a click

Reduce operations costs

Reduce your travel and operational costs and time

Enhance safety

Improve team and users safety with devices that fit the needs of your business

A multi-device experience

Apizee diag visio video conference experts pluginfree

Mobile devices

Field user may initiate a conversation with the remote expert from any Android or iOS-powered smartphone or tablet. Mobile device play be used as an access point to empower wearables or connected devices.

Diag helmet freehand remote assistance

Connected Helmet

With Apizee Helmet, your technicians and field engineers collaborate in hands-free mode even in the most noisy environments. The video stream is relayed on a web conference service and allows to set up inspections or quality reviews remotely with several interlocutors.

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Smart glasses

Thanks to its compatibility with smart glasses, field service technicians enjoy a hands-free augmented reality solution that provides access to real-time video stream with experts and visualizations of job-critical information.

Apizee diag remote supervision drone


Enable your field users to accomplish their job in an easier and safer way. With drones technicians and experts are able to conduct assisted inspections on large or dangerous areas.

Supported devices

Panel diagnostic remote assistance engine aircraft inspection


Key features

remote collaborative assistance help inspection engine

Save time and resources with remote collaboration features

Apizee provides a real-time peer-to-peer video collaboration experience by putting together smartphones or tablets front-view cameras, laptop webcams as well as wearables or external video sources.


During a video call, expert can use collaboration and augmented reality features to trigger a snapshot from remote device, zoom, draw on the image (whiteboard) or share a video pointer. Every action is shared in real-time with field users.


You have the possibility to involve several interlocutors thanks to the multi-participant video assistance.

Connect your field users

Field user may initiate a conversation with the remote expert form any Android or iOS-powered smartphone or tablet.


Your field users benefit form a rich array of devices and wearables adapted to their working environment, constraints and professional equipment.

Apizee is also compatible with :

  • Hands-free support through usage of connected glasses or helmets
  • Dangerous or explosive environments through usage of ATEX-compliant smartphones and tables
  • Non-Destructive-Testing equipment such as HD cameras, endoscopes or borescopes


Video quality adapts to the available bandwidth conditions and screen resolutions.

camera field users inspection incident
expertise industry remote assistance knowledge sharing

Inspect, lift doubts remotely and share knowledge

Through our portal, experts can initiate video support processes and manage incoming requests according to priority or skill rules. The cloud online portal allows to store conversations and media to enrich a knowledge base or document an incident management system. Artificial Intelligence features allow to characterize defects and identify models, serial numbers or QR codes.


Expert portal enables remote expert to connect to the field user, interact with its video flow and store recorded media in order to enrich a knowledge base or an incident management system.


Inspection features enables users to :

  • Manage incoming assistance requests
  • Customize inspection checklists
  • Generate automatic inspection reports
Discover our case studies


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Become a partner

You are a software developer, a communication solutions integrator or a vaue-added-reseller and you’re looking for smart and easy ways to roll-out real-time communication services.



You are a developer and want to use the power of WebRTC, contact-us.

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