Internal remote augmented visual assistance solution
In brief
Apizee is a visual assistance platform that enables field users to collaborate in real time with remote agents or experts during inspections, assessments, diagnostics or support processes. Field users share in real time their smartphone, tablet, connected equipment or external device video camera vision with the expert.
Experts may take snapshots, pause, zoom and share drawings. Recorded media come and complement inspection reports.
Apizee enables saving on rare expert resources and streamline field intervention process, generating tremendous savings and bringing customer value and service differentiation.
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Why use Apizee?
Improve satisfaction
Improve your customer satisfaction solving problems quickly with the help of an expert
Increase first-time fix rate
By having all relevant information about the technical object in the right place at the right time and keeping experts connected to users in a click
Reduce operations costs
Reduce your travel and operational costs and time
Enhance safety
Improve team and users safety with devices that fit the needs of your business
A multi-device experience
Mobile devices
Field user may initiate a conversation with the remote expert from any Android or iOS-powered smartphone or tablet. Mobile device play be used as an access point to empower wearables or connected devices.
Connected Helmet
With Apizee Helmet, your technicians and field engineers collaborate in hands-free mode even in the most noisy environments. The video stream is relayed on a web conference service and allows to set up inspections or quality reviews remotely with several interlocutors.
Smart glasses
Thanks to its compatibility with smart glasses, field service technicians enjoy a hands-free augmented reality solution that provides access to real-time video stream with experts and visualizations of job-critical information.
Drones
Enable your field users to accomplish their job in an easier and safer way. With drones technicians and experts are able to conduct assisted inspections on large or dangerous areas.
Supported devices
Apizee
Key features
Save time and resources with remote collaboration features
Apizee provides a real-time peer-to-peer video collaboration experience by putting together smartphones or tablets front-view cameras, laptop webcams as well as wearables or external video sources.
During a video call, expert can use collaboration and augmented reality features to trigger a snapshot from remote device, zoom, draw on the image (whiteboard) or share a video pointer. Every action is shared in real-time with field users.
You have the possibility to involve several interlocutors thanks to the multi-participant video assistance.
Connect your field users
Field user may initiate a conversation with the remote expert form any Android or iOS-powered smartphone or tablet.
Your field users benefit form a rich array of devices and wearables adapted to their working environment, constraints and professional equipment.
Apizee is also compatible with :
- Hands-free support through usage of connected glasses or helmets
- Dangerous or explosive environments through usage of ATEX-compliant smartphones and tables
- Non-Destructive-Testing equipment such as HD cameras, endoscopes or borescopes
Video quality adapts to the available bandwidth conditions and screen resolutions.
Inspect, lift doubts remotely and share knowledge
Through our portal, experts can initiate video support processes and manage incoming requests according to priority or skill rules. The cloud online portal allows to store conversations and media to enrich a knowledge base or document an incident management system. Artificial Intelligence features allow to characterize defects and identify models, serial numbers or QR codes.
Expert portal enables remote expert to connect to the field user, interact with its video flow and store recorded media in order to enrich a knowledge base or an incident management system.
Inspection features enables users to :
- Manage incoming assistance requests
- Customize inspection checklists
- Generate automatic inspection reports
"Better understanding of emergency situations"
During a call for an apartment fire, the Apizee solution was implemented after the initial involvement of the emergency services. The images showed the virulence of the fire and the existence of several axes of propagation in a historic neighborhood. The initial resources could be reinforced before the arrival of the emergency services, which saved a lot of time for the rest of the operations.
"80% increase in first call resolution rate"
The Apizee solution is very useful for troubleshooting machines that do not have a remote connection. Thanks to the solution, we can troubleshoot our customers faster and limit travel.
"40% of visual interventions enable a travel to be avoided"
Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the reactivity, the follow-up of the project and the support of the teams for good success!
"Reduction in waiting times by 90% for technical diagnostic visits"
Thanks to Apizee we have reduced the amount of travel for our technicians, accelerated the processing of service requests and the decision making on the type of service and the area of expertise of the technician or the provider who will perform the service.
"Travel reduction of 15K Km per month"
Apizee is an effective solution that allows us to be in direct visual contact with the client and his or her incident. We simply establish a link and the collaborative tools help us to agree corrections in the claim or identify areas of disagreement.
"€2M of heavy maintenance avoided"
Our B.Side® service is one way to help us maintain our close relationship with our customers by proposing a quick and easy way for them to get access to experts for technical questions. This solution has helped to save millions for our customers thanks to live data exchange reducing decision-making time from days to hours.
"15% reduction in technician travel"
ENEDIS Bretagne has implemented the Snap Racco solution using Apizee to avoid systematic travel on sites where an electrical connection must be made. Thanks to Apizee, ENEDIS Bretagne has managed to reduce the travel of its connection technicians. This reduction represents about 400 trips per year avoided, about 33 per month.
Discover our case studies
