Apizee Diag is a visual assistance platform that enables field users to collaborate in real time with remote agents or experts during inspections, assessments, diagnostics or support processes. Field users share in real time their smartphone, tablet, connected equipment or external device video camera vision with the expert.
Experts may take snapshots, pause, zoom and share drawings. Recorded media come and complement inspection reports.
Apizee Diag enables saving on rare expert resources and streamline field intervention process, generating tremendous savings and bringing customer value and service differentiation.
Improve your customer satisfaction solving problems quickly with the help of an expert
By having all relevant information about the technical object in the right place at the right time and keeping experts connected to users in a click
Reduce your travel and operational costs and time
Improve team and users safety with devices that fit the needs of your business
Field user may initiate a conversation with the remote expert from any Android or iOS-powered smartphone or tablet. Mobile device play be used as an access point to empower wearables or connected devices.
With Apizee Helmet, your technicians and field engineers collaborate in hands-free mode even in the most noisy environments. The video stream is relayed on a web conference service and allows to set up inspections or quality reviews remotely with several interlocutors.
Thanks to its compatibility with smart glasses, field service technicians enjoy a hands-free augmented reality solution that provides access to real-time video stream with experts and visualizations of job-critical information.
Enable your field users to accomplish their job in an easier and safer way. With drones technicians and experts are able to conduct assisted inspections on large or dangerous areas.
Apizee provides a real-time peer-to-peer video collaboration experience by putting together smartphones or tablets front-view cameras, laptop webcams as well as wearables or external video sources.
During a video call, expert can use collaboration and augmented reality features to trigger a snapshot from remote device, zoom, draw on the image (whiteboard) or share a video pointer. Every action is shared in real-time with field users.
You have the possibility to involve several interlocutors thanks to the multi-participant video assistance.
Field user may initiate a conversation with the remote expert form any Android or iOS-powered smartphone or tablet.
Your field users benefit form a rich array of devices and wearables adapted to their working environment, constraints and professional equipment.
Apizee Diag is also compatible with :
Video quality adapts to the available bandwidth conditions and screen resolutions.
Through our portal, experts can initiate video support processes and manage incoming requests according to priority or skill rules. The cloud online portal allows to store conversations and media to enrich a knowledge base or document an incident management system. Artificial Intelligence features allow to characterize defects and identify models, serial numbers or QR codes.
Expert portal enables remote expert to connect to the field user, interact with its video flow and store recorded media in order to enrich a knowledge base or an incident management system.
Inspection features enables users to :
"Travel reduction of 15K Km per month"
Apizee Diag is an effective solution that allows us to be in direct visual contact with the client and his or her incident. We simply establish a link and the collaborative tools help us to agree corrections in the claim or identify areas of disagreement.
"€2M of heavy maintenance avoided"
Our B.Side® service is one way to help us maintain our close relationship with our customers by proposing a quick and easy way for them to get access to experts for technical questions. This solution has helped to save millions for our customers thanks to live data exchange reducing decision-making time from days to hours.
"15% reduction in technician travel"
ENEDIS Bretagne has implemented the Snap Racco solution using Apizee Diag to avoid systematic travel on sites where an electrical connection must be made. Thanks to Apizee, ENEDIS Bretagne has managed to reduce the travel of its connection technicians. This reduction represents about 400 trips per year avoided, about 33 per month.
"Very personalized relationship"
Each of our online bank adviser manages his own customer portfolio in a very personalized way, just as in any traditional agency. Because of this we really wanted to offer our customers as many communication channels as possible. Thanks to Apizee, we’re offering a videoconferencing capability that is reassuring to our customers.
We manage over 170 cement plants and grinding stations in 50 countries and our priority is to ensure that they are fully operational at all times, with minimal downtime. When there is a breakdown, we have to send out an expert to diagnose and solve the problem. We looked for a simple solution that would reduce downtime [...] and make us more efficient.
"Start a video conversation in a simple way"
Seismo Wave sells seismic risk detection devices. With more than 90% of our turnover happening overseas we attach major care in creating long-standing relationships with our prospects. We chose Apizee Contact for its ability to enable a video conversation in a simple and straightforward way from our website.
"Couldn't be possible without you guys"
ViViDoctor is an online telemedicine platform that provides remote doctor appointments and remote video consultation services from connected devices. Vividoctor leverages Apizee cloud-based WebRTC API to enable video consultations on top of appointment and e-prescription services.
You are a software developer, a communication solutions integrator or a vaue-added-reseller and you’re looking for smart and easy ways to roll-out real-time communication services.
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