Apizee Diag is a visual assistance platform that enables field users to collaborate in real time with remote agents or experts during inspections, assessments, diagnosis or support processes. Field users share in real time their smartphone, tablet, connected equipment or external device video camera vision with the expert.
Experts may take snapshots, pause, zoom and share drawings. Recorded media come and complement inspection reports.
Apizee Diag enables saving on rare expert resources and streamline field intervention process, generating tremendous savings and bringing customer value and service differentiation. Its application range from energy networks and industrial site remote maintenance, remote health diagnosis and remote insurance claim adjustment process.
Improve your customer satisfaction solving problems quickly with the help of an expert
By having all relevant information about the technical object in the right place at the right time and keeping experts connected to users in a click
Reduce your travel and operational costs and time
Improve team and users safety with devices that fit the needs of your business
Field user may initiate a conversation with the remote expert from any Android or iOS-powered smartphone or tablet. Mobile device play be used as an access point to empower wearables or connected devices.
With Apizee Helmet, your technicians and field engineers collaborate in hands-free mode even in the most noisy environments. The video stream is relayed on a web conference service and allows to set up inspections or quality reviews remotely with several interlocutors.
Thanks to its compatibility with smart glasses, field service technicians enjoy a hands-free augmented reality solution that provides access to real-time video stream with experts and visualizations of job-critical information.
Enable your field users to accomplish their job in an easier and safer way. With drones technicians and experts are able to conduct assisted inspections on large or dangerous areas.
Apizee provides a real-time peer-to-peer video collaboration experience by putting together smartphones or tablets front-view cameras, laptop webcams as well as wearables or external video sources.
During a video call, expert can trigger a snapshot from remote device, zoom, pause, draw on the image (whiteboard), share a video pointer. Every action is shared in real-time with field users.
You have the possibility to involve external users (clients, partners) in the interventions through the e-mail and SMS invitation
Field user may initiate a conversation with the remote expert form any Android or iOS-powered smartphone or tablet.
Your field users benefit form a rich array of devices and wearables adapted to their working environment, constraints and professional equipment.
Apizee Diag is also compatible with :
Video quality adapts to the available bandwidth conditions and screen resolutions.
Expert portal enables remote expert to connect to the field user, interact with its video flow and store recorded media in order to enrich a knowledge base or an incident management system.
Inspection features enables users to :
"Over €2M of heavy maintenance avoided"
Our B.Side® service is one way to help us maintain our close relationship with our customers by proposing a quick and easy way for them to get access to experts for technical questions through a Safran Aircraft Engines' branded service, powered by Apizee. This solution has helped to save millions for our customers thanks to live data exchange reducing decision-making time from days to hours. In some circumstances, situations have even been resolved instantaneously
"15% reduction in technician travel"
ENEDIS Bretagne has implemented the Snap Racco solution using Apizee Diag to avoid systematic travel on sites where an electrical connection must be made. Thanks to Apizee, ENEDIS Bretagne has managed to reduce the travel of its connection technicians. This reduction represents about 400 trips per year avoided, about 33 per month.
"Very personalized relationship"
Each of our online bank adviser manages his own customer portfolio in a very personalized way, just as in any traditional agency. Because of this we really wanted to offer our customers as many communication channels as possible. Thanks to Apizee, we’re offering a videoconferencing capability that is reassuring to our customers.
We manage over 170 cement plants and grinding stations in 50 countries and our priority is to ensure that they are fully operational at all times, with minimal downtime. When there is a breakdown, we have to send out an expert to diagnose and solve the problem. We looked for a simple solution that would reduce downtime [...] and make us more efficient.
You are a software developer, a communication solutions integrator or a vaue-added-reseller and you’re looking for smart and easy ways to roll-out real-time communication services.
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