Apizee Diag

In brief

Apizee Diag is a visual assistance platform that enables field users to collaborate in real time with remote agents or experts during inspections, assessments, diagnosis or support processes. Field users share in real time their smartphone, tablet, connected equipment or external device video camera vision with the expert.
Experts may take snapshots, pause, zoom and share drawings. Recorded media come and complement inspection reports.

 

Apizee Diag enables saving on rare expert resources and streamline field intervention process, generating tremendous savings and bringing customer value and service differentiation. Its application range from energy networks and industrial site remote maintenance, remote health diagnosis and remote insurance claim adjustment process.

Remote Whiteboard and chat diagnostic

Why use Apizee Diag?

Improve satisfaction

Improve your customer satisfaction solving problems quickly with the help of an expert

Increase first-time fix rate

By having all relevant information about the technical object in the right place at the right time and keeping experts connected to users in a click

Reduce operations costs

Reduce your travel and operationnal costs and time

Enchance safety

Improve your team and users safety with devices that fit the needs of your business

A multi-device experience

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Mobile devices

Field user may initiate a conversation with the remote expert from any Android or iOS-powered smartphone or tablet. Mobile device play be used as an access point to empower wearables or connected devices.

Diag helmet freehand remote assistance

Connected Helmet

With Apizee Helmet, your technicians and field engineers collaborate in hands-free mode even in the most noisy environments. The video stream is relayed on a web conference service and allows to set up inspections or quality reviews remotely with several interlocutors.

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Smart glasses

Thanks to its compatibility with smart glasses, field service technicians enjoy a hands-free augmented reality solution that provides access to real-time video stream with experts and visualizations of job-critical information.

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Drones

Enable your field users to accomplish their job in an easier and safer way. With drones technicians and experts are able to conduct assisted inspections on large or dangerous areas.

Apizee Diag

Key features

remote collaborative assistance help inspection engine

Save time and resources with remote collaboration features

Apizee provides a real-time peer-to-peer video collaboration experience by putting together smartphones or tablets front-view cameras, laptop webcams as well as wearables or external video sources.

 

During a video call, expert can trigger a snapshot from remote device, zoom, pause, draw on the image (whiteboard), share a video pointer. Every action is shared in real-time with field users.

 

You have the possibility to involve external users (clients, partners) in the interventions through the e-mail and SMS invitation

Connect your field users

Field user may initiate a conversation with the remote expert form any Android or iOS-powered smartphone or tablet.

 

Your field users benefit form a rich array of devices and wearables adapted to their working environment, constraints and professional equipment.
Apizee Diag is also compatible with :

  • Hands-free support through usage of connected glasses or helmets
  • Dangerous or explosive environments through usage of ATEX-compliant smartphones and tables
  • Non-Destructive-Testing equipments such as HD cameras, endoscopes or borescopes

 

Video quality adapts to the available bandwidth conditions and screen resolutions.

camera field users inspection incident
expertise industry remote assistance knowledge sharing

Inspect, lift doubts remotely and share knowledge

Expert portal enables remote expert to connect to the field user, interact with its video flow and store recorded media in order to enrich a knowledge base or an incident management system.

 

Inspection features enables users to :

  • Manage incoming assistance requests
  • Send SMS an email invitations to third-party users
  • Customize inspection checklists
  • Generate automatic inspection reports

Demo

Discover our solutions or stay in touch with our latest innovations.

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Partner

Become a partner

You are a software developer, a communication solutions integrator or a vaue-added-reseller and you’re looking for smart and easy ways to roll-out real-time communication services.

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Developer

You are a developer and want to use the power of WebRTC, contact-us.

Ask us more information

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