Why customer service needs to be more empathic in the age of AI
Press

Why customer service needs to be more empathic in the age of AI

05/07/2024Admin
Charles Kergaravat for Maddyness
Table of contents

    From Maddyness UK, June 2024

    In the ever-accelerating race to automate customer service interactions, companies risk overlooking a vital component: empathy. While adding AI promises efficiency and scalability, it may inadvertently widen the chasm between the support customers desire and what companies actually deliver...

     

    To read full article, visit Maddyness

    Did you like this article? Subscribe to our newsletter

    Blog

    • Read more

      Benefits and Best Practices for an Omnichannel Contact Center

      Customer service

      Benefits and Best Practices for an Omnichannel Contact Center

      24 Mar 2023

    • Read more

      How To Calculate Your Customer Retention Rate: Formula + Tips

      Customer service

      How To Calculate Your Customer Retention Rate: Formula + Tips

      15 Mar 2023

    • Read more

      WebRTC: What Is It and What Does It Do?

      Blog

      WebRTC: What Is It and What Does It Do?

      10 Mar 2023

    Interested in our solutions?