Why customer service needs to be more empathic in the age of AI
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Why customer service needs to be more empathic in the age of AI

05/07/2024Admin
Charles Kergaravat for Maddyness
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From Maddyness UK, June 2024

In the ever-accelerating race to automate customer service interactions, companies risk overlooking a vital component: empathy. While adding AI promises efficiency and scalability, it may inadvertently widen the chasm between the support customers desire and what companies actually deliver...

 

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