Customer cases
Case study: Enedis deploys Apizee Diag to make field
interventions more reliable
09/07/2020 min de lectureWeb Master
Case study: Enedis deploys Apizee Diag to make field
Table of contents
Enedis deployed Apizee Diag to allow its network technicians to have a real-time visual assistance with their supervisors during a field intervention.
Objective: to secure diagnosis and achieve interventions of an absolute reliability.
When technicians face with a complex ground situation, they share real-time video stream of their smartphone’s camera; the experts take photos remotely, annotate them and speed up the problem resolution.
“The big advantage of Apizee is that we can interact in real-time with agents at any time.”
Olivier Minaud, Head of Operational Base Enedis La Roche sur Yon
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