Case study: Enedis deploys Apizee Diag to make field interventions more reliable

Enedis deployed Apizee Diag to allow its network technicians to have a real-time video exchange with their supervisors during a field intervention.

 

Objective: to secure diagnosis and achieve interventions of an absolute reliability.

 

When technicians face with a complex ground situation, they share real-time video stream of their smartphone’s camera; the experts take photos remotely, annotate them and speed up the problem resolution.

 

“The big advantage of Apizee is that we can interact in real-time with agents at any time.”

Olivier Minaud, Head of Operational Base Enedis La Roche sur Yon

 

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