Meet Apizee at Global Industrie from May 17th to 20th in Paris
31/05/2022Justine Demoule
Table of contents
We will be present from May 17 to 20, 2022 at Global Industrie, the international industry event highlighting the technological tools to better anticipate the transformations of the industry.
The industry has undergone many transformations, particularly in terms of its challenges. Indeed, for years, the sector has focused on the product itself and its manufacture, relegating customer satisfaction to the background. But in the current context, customer relations have become an important subject to master. It has also become a tool to stand out in a constantly evolving market where the development of digital technology has led to a more demanding customer base. The industrial sector can no longer ignore this issue and must understand that a sale does not stop at the product purchase phase and that a good customer relationship depends in part on the quality of after-sales service and technical support.
With 2,300 exhibitors, 40% of whom are international, Global Industrie is the event not to miss. In just three editions, it has become one of the most important industrial trade shows in the world. It is the only show in France to bring together the entire ecosystem (start-ups, major groups, subcontractors, manufacturers of equipment or industrial solutions, etc.) as well as its entire value chain (R&D, design, production, maintenance, services, training) and all its markets (transport, energy, food, chemicals, cosmetics & pharmaceuticals, mechanics).
Apizee offers remote video-assistance, diagnosis and expertise solutions for technical support services. Simple to use, secure and 100% web-based, our real-time video solutions address the challenges of industrial customer services:
Improvement of processing times
Reduction of travel and intervention time
Reduction of equipment downtime
Improved 1st call resolution rate
Improvement of customer satisfaction
We invite you to come and meet us at the show to present our solutions and discuss your needs. Our team will be happy to advise you on the implementation of video assistance within your organization to improve customer satisfaction
Discover how the LEARN method helps customer service teams listen, empathize, and resolve issues more effectively—plus real examples and video support tips.
Learn how the HEARD method helps customer service teams resolve complex issues with empathy, structure, and clarity—plus examples and video support tips.
