Customer stories
How Enedis Bretagne uses Apizee to improve the reliability of its field operations
Find out how France's distribution network operator reduces technician travel and optimizes service management through video communication.
Find out how France's distribution network operator reduces technician travel and optimizes service management through video communication.
Enedis is the manager of the public electricity distribution network on 95% of the French territory. Enedis develops, operates, modernizes the electricity network and manages the associated data.
Independent of the energy suppliers, Enedis carries out the connections, the troubleshooting, the meters reading and all the technical interventions. Its 35,000 employees provide daily operation, maintenance and development of nearly 1.3 million km of network.
When constructing or renovating a new home or a new building, Enedis ensures the connection of the electrical installation of the building to the public distribution network. To make a first estimate of work Enedis connection teams systematically visit the site, which involves taking into account costs and travel times. Enedis wanted to find an easy-to-use and effective solution to reduce some of these trips.
Enedis Bretagne has implemented the Snap Racco solution using Apizee to avoid systematic travel on sites where an electrical connection must be made.
With Apizee, Enedis sends an ephemeral link to the customer via SMS. By clicking on the link, the customer starts a support session that allows him to take photos directly on site and transfer them to the connection service of Enedis.
Thanks to the pictures provided by the customer, Enedis is able to see the situation of the site where the connection is to be made and to send a quote to the customer, without moving.
Thanks to the use of Apizee, Enedis Bretagne has managed to reduce the travel of its connection technicians. This reduction represents about 400 trips per year avoided, about 33 per month.
Rémy Verdier
Head of unit
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