Author: Carolina Brando

Apizee is looking for a Customer Success Manager. Join us !   Présentation de l’entreprise     Position   As part of its business expansion, Apizee is opening a new position of Customer Success Manager.   The successful candidate will be responsible for leading the implementation of the customer loyalty strategy. In close collaboration with the sales, projects and technical teams, he or she will ensure a relationship of trust with our clients and...

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Remote loss adjustment - Insurance

The insurance industry is changing very quickly to meet ever-changing customer expectations. A recent survey of business leaders showed that the health situation linked to the COVID-19 pandemic in 2020 has accelerated the digitization of services and solutions in Europe by seven years and insurance is one of the sectors that are banking on digital technology to meet the objective of improving customer service....

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Public health teleconsultation

In recent years, teleconsultation has become one of the most effective ways to meet the challenges of the French healthcare system, particularly in terms of improving access to care. Despite the public authorities' stated intention to develop teleconsultation, the adoption of this practice was very slow until 2020. The epidemic crisis of COVID 19 changed the situation and accelerated the adoption of teleconsultation among physicians...

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Visual assistance for field services - Visio-assistance pour les services industriels

[vc_row][vc_column][vc_column_text]The digital transformation of industrial services has been underway for several years now in many sectors of activity. Many companies have gradually integrated solutions to optimize the operations of their field technicians, including visual assistance. This trend has accelerated with the context of the pandemic linked to COVID 19. You will find here a list of key factors to consider when choosing a video-assistance solution...

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Video-assistance and loyalty

Today, one of the main challenges for brands is to build customer loyalty. Indeed, studies show that increasing the retention of the best customers can lead to an interesting increase in economic results. This strategy is even more obvious when we know that retaining customers costs less than acquiring new ones. One of the best ways to retain customers is to offer customer service that...

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Rachat Keyyo Apizee

Paris, September 3, 2020 - Keyyo, a 100% subsidiary of Bouygues Telecom Entreprises, specializing in solutions for SMEs and VSEs, announces that it has recently completed the acquisition of the majority stake in Apizee, editor of open solutions for video-assistance.   Apizee is a French company, created in 2013 by Michel L’Hostis and Frédéric Luart, in Lannion, the cradle of telecommunications in France.   Apizee's video assistance solutions, which...

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Visio-assistance support client - Visual assistance customer support

We are witnessing a transformation of current practices in customer support. Brands are increasingly looking to adapt to customer requirements and integrate new technologies on new contact channels. Among these new channels, the visual assistance is proving to be a very interesting practice. It allows customers to simply show their problem to the technician instead of spending time trying to find the words to describe...

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Mobility for Business Apizee Visual Assistance

Apizee will be from the 1st to the 3rd of October at the Mobility for Business show, a reference show for mobility solutions for businesses. Come to discover our solutions through our demos and conferences.   Since its creation in 2011, the Mobility For Business show has become the essential gathering of actors, decision makers and buyers of professional mobility in all its forms. 4,000 visitors come...

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Security_WebRTC

Communication and video collaboration have never been more important to businesses. Today, real-time video has now become routine and is a core technology in business collaboration.   This is a fact that we do daily with our customers and this trend is confirmed by many studies. A recent study by Global Market Insights on the growth of the video conferencing market by 2024, estimates that this market...

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