The work market is constantly evolving and these changes require new practices. These evolutions include increased mobility of employees and new work organisations with a strong focus on remote working. This imposes new challenges on companies, particularly regarding the onboarding process. This article explores the benefits of video-assistance in onboarding and training technicians....
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Customer experience is a key element of brand strategy, as it is one of the major challenges in building customer loyalty. But the customer experience cannot be separated from the employee experience. In this article, we will explore the links between customer experience and employee experience as well as some ways to improve employee engagement....
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Hybrid work, a mix of remote and face-to-face work, will increasingly become the norm for companies in many industries. In this post, we explore the pros and cons of hybrid work, as well as some levers for successfully implementing this new form of organization....
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The year 2022 will be shaped by the acceleration of the digital transformation of Field Service, but also by societal trends that will play a role in this sector. We propose to explore these trends and see how you can take action to improve the quality of your services and your productivity....
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Reducing the carbon footprint is a key concern for assistance services. See examples of how video assistance can be used to achieve travel reduction goals....
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In order to measure the effectiveness Field Services, it is important to define, implement and monitor KPIs. In this article, we propose you to discover 6 important KPIs to follow and how video assistance can help you to reach your objectives....
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In the past, insurance customers were loyal, but today they are very fast moving. Discover the keys to understanding the challenges of customer loyalty in insurance and how remote claims can play a key role in your loyalty strategy....
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Truck roll has a negative impact on the business of maintenance and field services. It can be very costly and affect your productivity and customer satisfaction. The costs and impacts of these trips are often underestimated. We would like to share with you some best practices and solutions to help you optimize or even avoid them....
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Videoconferencing is a means of communication that has been used by companies for many years to connect geographically distant interlocutors. Until a few years ago, the use of videoconferencing required the presence of a hardware and software infrastructure that imposed considerable constraints. With the emergence of WebRTC technology, these constraints disappear and allow the use of videoconferencing to be democratized and no longer limited exclusively...
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Global warming and environmental issues are increasingly in the spotlight. In this article, we propose to explore why you should reduce your company's carbon footprint and what strategies you should put in place to achieve it....
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