Learn how to deal with difficult customers and implement company-wide practices that lead to more positive resolutions and long-term loyalty.

Read more

Customer service

How To Deal With Difficult Customers: Types, Tips, and Examples

2 May 2024

Learn how to implement co-browsing — a more secure form of screen sharing — to protect your customers’ data while walking them through digital processes.

Read more

Customer service

What Is Co-Browsing and Why Should You Use It?

25 Apr 2024

Call center scripts shouldn’t become crutches for your agents. Here are five best practices to turn yours into guides for natural conversation.

Read more

Customer service

5 Call Center Script Best Practices for Engaging, Humanized Interactions

11 Apr 2024

If you want long-term insurance customer retention, you need to offer value and build relationships. Here are 11 strategies that help you do both.

Read more

Insurance

Insurance Customer Retention: 11 Best Strategies To Encourage Loyalty

5 Apr 2024

Learn about 14 of the most insightful customer experience metrics you can measure. Plus, how to calculate your own benchmarks and improve them.

Read more

Customer service

14 Must-Know Customer Experience Metrics To Boost Retention and Revenue

29 Mar 2024

A video contact center can provide a more seamless customer experience and give you a competitive edge. Here’s why you should implement one.

Read more

Customer service

Why You Should Implement a Video Contact Center

20 Mar 2024

CX leaders shouldn't pit chatbots against humans. Combine them for faster resolution and better experience.

Read more

Customer service

Chatbot vs Human: How To Combine the Best of Both Worlds

4 Mar 2024

Here is the list of best Call Center Conferences to attend in 2024. Check out the top events, summits and meetups globally that you can plan for this year.

Read more

Customer service

List of Best Call Center Conferences to Attend in 2024

1 Mar 2024

Learn 30 customer service empathy statements based on scientific studies and psychological principles.

Read more

Customer service

30 Science-Based Empathy Statements for Customer Service and Why They Work

15 Feb 2024

Visual engagement offers personalized customer experiences. Learn about the tools and brands using it.

Read more

Customer service

What Is Visual Engagement and How Can It Boost Customer Satisfaction?

7 Feb 2024