09 Dec
Reducing the carbon footprint is a key concern for assistance services. See examples of how video assistance can be used to achieve travel reduction goals....
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Author: Carolina Brando
30 Nov
In order to measure the effectiveness Field Services, it is important to define, implement and monitor KPIs. In this article, we propose you to discover 6 important KPIs to follow and how video assistance can help you to reach your objectives....
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14 Oct
In the past, insurance customers were loyal, but today they are very fast moving. Discover the keys to understanding the challenges of customer loyalty in insurance and how remote claims can play a key role in your loyalty strategy....
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30 Sep
Truck roll has a negative impact on the business of maintenance and field services. It can be very costly and affect your productivity and customer satisfaction. The costs and impacts of these trips are often underestimated. We would like to share with you some best practices and solutions to help you optimize or even avoid them....
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02 Sep
Videoconferencing is a means of communication that has been used by companies for many years to connect geographically distant interlocutors. Until a few years ago, the use of videoconferencing required the presence of a hardware and software infrastructure that imposed considerable constraints. With the emergence of WebRTC technology, these constraints disappear and allow the use of videoconferencing to be democratized and no longer limited exclusively...
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12 Aug
Global warming and environmental issues are increasingly in the spotlight. In this article, we propose to explore why you should reduce your company's carbon footprint and what strategies you should put in place to achieve it....
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05 Jul
Distance became the new normal in many areas during the COVID-19 pandemic. Digital technologies have made it possible to collaborate from thousands of miles away and ensure continuity of production and services. Whether for risk and asset management, industrial maintenance, site or supply chain inspection, remote visual inspection has proven its value over the long term. ...
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03 Jun
Video loss adjusting solutions are revolutionizing claims management for insurers by transforming and accelerating the claims process. They reduce processing times and the number of people involved. The COVID-19 epidemic has accelerated the generalization of video loss adjusting, but insurers and adjusting firms must take into account certain considerations to ensure the success of the implementation of this type of solution....
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19 May
Unplanned machine downtime and breakdowns in the industrial sector are events that can have significant impacts in terms of costs and organization in a production line. Learn how coupling visual assistance with predictive maintenance solutions can help reduce machine downtime in the industrial sector....
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28 Apr
The insurance industry is changing very quickly to meet ever-changing customer expectations. A recent survey of business leaders showed that the health situation linked to the COVID-19 pandemic in 2020 has accelerated the digitization of services and solutions in Europe by seven years and insurance is one of the sectors that are banking on digital technology to meet the objective of improving customer service....
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