Author: Charles Kergaravat

ChatGPT in Customer Service

ChatGPT has taken the internet by storm reaching 1 million users in only the first five days of its debut. Launched by OpenAI as a prototype on November 30, 2022, it quickly garnered attention for its detailed responses and articulate answers across many domains of knowledge. Helping users come up with everything from cooking recipes, workout plans, to even planning a vacation. In this article,...

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Customer Engagement Models

In this article, we will explore the different types of customer engagement models, as well the benefits and challenges of each model, and provide tips on how to measure their success. By the end of this article, you will have a clear understanding of why customer engagement is important, how to choose the right model for your business, and how to effectively implement it to...

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Customer Engagement vs Customer Experience

In today's highly competitive business environment, companies are constantly searching for ways to differentiate themselves from their rivals. One key area where businesses can set themselves apart is in the way they connect with and retain their customers. Two concepts that are often discussed in this context are customer engagement and customer experience. While these terms are often used interchangeably, they actually refer to two...

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Best Customer Experience Conferences

In this article, we will share a list of top customer experience conferences and examine the advantages of attending some of the most well-known conferences from across the world. Whether you're a newcomer in the industry or a seasoned pro, attending a customer experience conference may help you keep current and improve your abilities, which will eventually produce better outcomes for your business and a...

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What is remote visual inspection?

Remote visual inspections can save time, highlight business priorities, and reduce your carbon footprint.It may seem like a big mountain to climb if you’re getting started with remote visual inspections: there’s new technology to understand, regulations to follow, and logistics to consider. In this article, we’ll explain what a remote visual inspection involves, the benefits of performing your inspections virtually, and how to conduct a...

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What is Digital Sovereignty

Data regulations are constantly changing, but the bottom line is: it’s up to your business to handle employee and customer information responsibly. Doing so is much easier said than done. Digital sovereignty enables your business to effectively and compliantly handle your data. You control what data your business has and where you store it, staying in line with local data regulations. In this article, you’ll...

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