Author: Justine Demoule

trends customer relations 2022

2023 will be the year to find the balance between providing the best of digital and making human connections with customers. Companies will continue to invest in digitalization while considering the changes in the customer relations that revolves around rich and personalized human contacts. In this article, we propose you to discover the different trends for this new year....

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artificial intelligence health

The impact of the COVID-19 crisis, combined with a challenging economic environment and accelerating adoption of technology and digitization, has radically transformed the healthcare industry on both the patient and practitioner sides. 2023 will be the year of consolidation for the digital health market. If you are interested in how telehealth will transform medical practices, this article explores the trends that will shape this market...

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successful remote meetings

The democratisation of teleworking and videoconferencing tools within companies over the last few years has been a real change in attitudes, both in terms of the ability to adapt mentally to this new way of working and to remain effective even when working without the usual physical exchanges. You have managed to get an appointment with your prospect thanks to your excellent sales prospecting. It...

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Vivatechnology 2022

Join us on June 17, 2022 Porte de Versailles at VivaTechnology, the largest European event dedicated to technological innovations and start-ups.   Every day, new innovations flourish. They constitute major societal and environmental issues. In 2022 more than ever, innovation will be at the heart of the evolution of the companies of the future.   With 149 nationalities represented and nearly 120 million people reached during its previous edition,...

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Customer effort score visual assistance

Customer loyalty is a major issue for companies. But what really keeps a customer? According to Gartner, it is the level of effort that the consumers have to deploy to interact with a brand that would impact their loyalty level. In this article, we will explain the Customer Effort Score, its importance for customer retention and how to optimize it thanks to visual assistance....

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We will be present from May 17 to 20, 2022 at Global Industrie, the international industry event highlighting the technological tools to better anticipate the transformations of the industry.   The industry has undergone many transformations, particularly in terms of its challenges. Indeed, for years, the sector has focused on the product itself and its manufacture, relegating customer satisfaction to the background. But in the current context,...

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medical regulation e-health

For our last "e-health appointment", we will present you the medical regulation. Established in the 70s, this medical act occurs as soon as a person contacts the emergency service. By calling the emergency service, the person will automatically land into a medical regulation center, whose goal will be to gather all the information about the urgent situation to refer it to the appropriate health personnel....

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