In the age of customer experience, consumers are more demanding than ever with brands and care more about the experience than the product itself. Yet the customer journey is littered with potential irritants: waiting too long, out of stock, inability to speak to a human being when calling customer service...
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Customer loyalty is a major issue for companies. But what really keeps a customer? According to Gartner, it is the level of effort that the consumers have to deploy to interact with a brand that would impact their loyalty level. In this article, we will explain the Customer Effort Score, its importance for customer retention and how to optimize it thanks to visual assistance....
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We will be present from May 17 to 20, 2022 at Global Industrie, the international industry event highlighting the technological tools to better anticipate the transformations of the industry. The industry has undergone many transformations, particularly in terms of its challenges. Indeed, for years, the sector has focused on the product itself and its manufacture, relegating customer satisfaction to the background. But in the current context,...
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For our last "e-health appointment", we will present you the medical regulation. Established in the 70s, this medical act occurs as soon as a person contacts the emergency service. By calling the emergency service, the person will automatically land into a medical regulation center, whose goal will be to gather all the information about the urgent situation to refer it to the appropriate health personnel....
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Apizee is looking for an HR Generalist (M/F). Join us! Company overview Founded in 2013, Apizee is a CPaaS (Communication Platform as a Service) provider of real-time web-based video communication on all types of mobile devices, without installation for business applications and based on WebRTC technology. Apizee’s solutions enable businesses and professionals to facilitate real-time internal and external collaboration both remotely and on-site. These solutions enable remote...
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Apizee is looking for a Software validation technician. Join us! Company overview Founded in 2013, Apizee is a CPaaS (Communication Platform as a Service) provider of real-time web-based video communication on all types of mobile devices, without installation for business applications and based on WebRTC technology. Apizee’s solutions enable businesses and professionals to facilitate real-time internal and external collaboration both remotely and on-site. These solutions enable remote...
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The manufacturing sector is facing increasing competition. In these circumstances, focusing only on the products delivered is not a viable strategy for companies in the sector. At the same time, customer satisfaction becomes a new performance driver. For this reason, manufacturers must focus on customer relations. Customer service is an essential component for customer loyalty and company growth. In this article, we propose you to...
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The pandemic has deeply transformed the business of companies and caused major changes in consumer behavior. In 2021, companies had to consolidate the digital transformation, launched in 2020 for most of them, to meet new customer demands. To do so, brands have adopted relevant strategies and implemented innovative solutions to optimize customer relations. The customer relationship in 2022 will be placed under the sign of...
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Essential to the business of most companies, customer service is often perceived as a cost center, and rising customer expectations in recent years have further accentuated this perception. Customers have become more demanding, more informed, and more volatile. According to a Hubspot study that surveyed customer relationship professionals in companies around the world and of all sizes, 93% of them consider customer expectations to be...
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Apizee is looking for a Sales Development Representative. Join us! Company overview Founded in 2013, Apizee is a CPaaS (Communication Plateform as a Service) provider of real-time web video communication, on all kind of mobile devices, without installation for business applications and based on WebRTC technology. Apizee’s solutions enable businesses and professionals to facilitate internal and external real-time collaboration remotely as well as on-site. These solutions make...
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