The video call is a means of communication known by all. But when it is used by businesses, video calling also becomes a tool to improve customer relations. More specifically, video allows brands to enrich their omnichannel strategy and offer an exceptional experience to their customers. The reason why video calling is so interesting is because it can be easily deployed in a multitude of...
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"e-Health" is a series of articles aimed at explaining in detail the concept of telehealth. The objective is to highlight the different existing procedures by explaining for each of them their purpose, their operation, their progress and their implementation. The first part is dedicated to teleconsultation. This is the most well-known procedure, since 92% of French people know about it. It became popular during the...
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Satisfaction is the number one issue for customer services and is at the heart of all concerns. To optimize these services and to ensure their efficiency, companies use many indicators. First Contact Resolution measures the quality of the customer service, the efficiency of the call center and the resolution processes of the requests from the first contact....
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The Global Health Outlook 2020 report highlights that between 2019 and 2023 the global e-health market is expected to grow by 160%. E-health covers all areas of health that use information and communication technologies. A real current topic, digital health interests and raises questions from everyone. Recently, several information have been released on the subject: new functional French reference, telemedicine for occupational health, new French...
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The health measures linked to the global pandemic have led to a change in the use of digital technology on both the personal and professional sides. Video calling has been one of the most used tools since the arrival of COVID-19. Video conversations have mainly been adopted by companies for teleworking and by individuals to maintain social ties with their close relatives. Beyond these uses,...
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After a timid start in France, telemedicine experienced a considerable boom in 2020 with the Covid-19 health crisis. A new type of medical consultation which attracts more and more French people, but also raises questions in France. This is why the "Agence du Numérique en Santé" (ANS) in partnership with Odoxa has decided to carry out 3 barometers between the end of 2019 and the...
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Quality customer service is based on building a trustful relationship between the customer and the company. With the increasingly customer expectations and support requests, many companies face difficulties to provide quality customer service on a large scale. Visual assistance is an effective way to satisfy and retain customers. In fact, the use of real-time video can provide personalized assistance and process customer support requests more...
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Still unknow a few months ago, telemedicine is now a common practice. After a significant growth during the COVID-19 pandemic, the use of telemedicine seems to be establishing in the habits of practitioners and patients over the long term. In the occupational medicine sector, teleconsultation has also proved its worth during the health crisis and many occupational medicine structures have been won over this tool...
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Visual assistance is an emerging technology that is revolutionizing customer service and the traditional approach to customer support. With the COVID-19 pandemic, the use of this type of solution has exploded and companies around the world have discovered the power of visual assistance to reduce operational costs and provide the rapid response service demanded by customers. In order to choose the most suitable visual assistance...
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In a world where digital is becoming more and more important, interactions between a company and its customers are often impersonal. Visual assistance integrated into customer service improves the service provided and the customer relationship while guaranteeing remote human contact. By ensuring better mutual understanding, remote assistance positively influences customer satisfaction, after-sales service management, and branding....
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