2023 will be the year to find the balance between providing the best of digital and making human connections with customers. Companies will continue to invest in digitalization while considering the changes in the customer relations that revolves around rich and personalized human contacts. In this article, we propose you to discover the different trends for this new year....
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The impact of the COVID-19 crisis, combined with a challenging economic environment and accelerating adoption of technology and digitization, has radically transformed the healthcare industry on both the patient and practitioner sides. 2023 will be the year of consolidation for the digital health market. If you are interested in how telehealth will transform medical practices, this article explores the trends that will shape this market...
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Customer service is at the core of customer experience. It’s the service that has changed the most in recent years, and its importance in companies is growing. Salesforce Research recently published its fifth edition of the "State of Service" report in which 8,050 customer service professionals were surveyed....
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The democratisation of teleworking and videoconferencing tools within companies over the last few years has been a real change in attitudes, both in terms of the ability to adapt mentally to this new way of working and to remain effective even when working without the usual physical exchanges. You have managed to get an appointment with your prospect thanks to your excellent sales prospecting. It...
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Join us on June 17, 2022 Porte de Versailles at VivaTechnology, the largest European event dedicated to technological innovations and start-ups. Every day, new innovations flourish. They constitute major societal and environmental issues. In 2022 more than ever, innovation will be at the heart of the evolution of the companies of the future. With 149 nationalities represented and nearly 120 million people reached during its previous edition,...
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In the age of customer experience, consumers are more demanding than ever with brands and care more about the experience than the product itself. Yet the customer journey is littered with potential irritants: waiting too long, out of stock, inability to speak to a human being when calling customer service...
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The use of video for customer relations has grown considerably with the sanitary crisis. It allows to combine human and remote relationships while optimizing customer satisfaction. Discover through this infographic, the key figures of video communication for customer relationship....
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Customer loyalty is a major issue for companies. But what really keeps a customer? According to Gartner, it is the level of effort that the consumers have to deploy to interact with a brand that would impact their loyalty level. In this article, we will explain the Customer Effort Score, its importance for customer retention and how to optimize it thanks to visual assistance....
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We will be present from May 17 to 20, 2022 at Global Industrie, the international industry event highlighting the technological tools to better anticipate the transformations of the industry. The industry has undergone many transformations, particularly in terms of its challenges. Indeed, for years, the sector has focused on the product itself and its manufacture, relegating customer satisfaction to the background. But in the current context,...
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For our last "e-health appointment", we will present you the medical regulation. Established in the 70s, this medical act occurs as soon as a person contacts the emergency service. By calling the emergency service, the person will automatically land into a medical regulation center, whose goal will be to gather all the information about the urgent situation to refer it to the appropriate health personnel....
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