The Global Health Outlook 2020 report highlights that between 2019 and 2023 the global e-health market is expected to grow by 160%. E-health covers all areas of health that use information and communication technologies. A real current topic, digital health interests and raises questions from everyone. Recently, several information have been released on the subject: new functional French reference, telemedicine for occupational health, new French...
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The health measures linked to the global pandemic have led to a change in the use of digital technology on both the personal and professional sides. Video calling has been one of the most used tools since the arrival of COVID-19. Video conversations have mainly been adopted by companies for teleworking and by individuals to maintain social ties with their close relatives. Beyond these uses,...
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After a timid start in France, telemedicine experienced a considerable boom in 2020 with the Covid-19 health crisis. A new type of medical consultation which attracts more and more French people, but also raises questions in France. This is why the "Agence du Numérique en Santé" (ANS) in partnership with Odoxa has decided to carry out 3 barometers between the end of 2019 and the...
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Quality customer service is based on building a trustful relationship between the customer and the company. With the increasingly customer expectations and support requests, many companies face difficulties to provide quality customer service on a large scale. Visual assistance is an effective way to satisfy and retain customers. In fact, the use of real-time video can provide personalized assistance and process customer support requests more...
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Still unknow a few months ago, telemedicine is now a common practice. After a significant growth during the COVID-19 pandemic, the use of telemedicine seems to be establishing in the habits of practitioners and patients over the long term. In the occupational medicine sector, teleconsultation has also proved its worth during the health crisis and many occupational medicine structures have been won over this tool...
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Visual assistance is an emerging technology that is revolutionizing customer service and the traditional approach to customer support. With the COVID-19 pandemic, the use of this type of solution has exploded and companies around the world have discovered the power of visual assistance to reduce operational costs and provide the rapid response service demanded by customers. In order to choose the most suitable visual assistance...
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In a world where digital is becoming more and more important, interactions between a company and its customers are often impersonal. Visual assistance integrated into customer service improves the service provided and the customer relationship while guaranteeing remote human contact. By ensuring better mutual understanding, remote assistance positively influences customer satisfaction, after-sales service management, and branding....
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Major ally during the COVID-19 pandemic, teleconsultation has proven to be effective and efficient. Since the beginning of 2020, it has established as a complementary health tool to physical consultation in a medical office. By providing your territory with these tools, you allow healthcare players and patients to benefit from the many advantages of teleconsultation. It is in this sense that GCS e-Santé Bretagne has...
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In the digital age, digitization has become a priority for companies wishing to meet new expectations of their customers. The digital transformation of the customer support requires implementation of tools that allow the company to better communicate. Increasingly used, visual assistance solution is one of these high added value tools....
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