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video call use cases

The video call is a means of communication known by all. But when it is used by businesses, video calling also becomes a tool to improve customer relations. More specifically, video allows brands to enrich their omnichannel strategy and offer an exceptional experience to their customers. The reason why video calling is so interesting is because it can be easily deployed in a multitude of...

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e-health teleconsultation

"e-Health" is a series of articles aimed at explaining in detail the concept of telehealth. The objective is to highlight the different existing procedures by explaining for each of them their purpose, their operation, their progress and their implementation. The first part is dedicated to teleconsultation. This is the most well-known procedure, since 92% of French people know about it. It became popular during the...

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Article RPC centre appel

Satisfaction is the number one issue for customer services and is at the heart of all concerns. To optimize these services and to ensure their efficiency, companies use many indicators. First Contact Resolution measures the quality of the customer service, the efficiency of the call center and the resolution processes of the requests from the first contact....

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