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Omnichannel Contact Center

Running a customer support team is getting harder and harder to manage (or, at least, manage well). That's because people are contacting your center from a variety of platforms. Whether it's email, phone, chat support, or some other device, your team needs to be reachable. A failure to do so means missing out on countless customers. If this isn't a priority yet, now is the...

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How to calculate your customer retention rate

To increase profitability, focus on keeping the customers you have. To track whether you’re retaining existing customers, and increasing profitability, you need to know your customer retention rate. In this article, you’ll learn what a customer retention rate is, how to calculate it (along with other important metrics), and how to improve it with a stellar customer experience....

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What is WebRTC ?

WebRTC is paving the way for seamless device-to-device communication. WebRTC (or Web Real-Time Communication) enables online collaboration, provides opportunities for video communication, and more—without any need to install software across your devices. Throughout this article, we’ll dive deeper into what WebRTC is, how it works, and how Apizee uses it to help our clients communicate better....

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How to get started with Contact Center Optimization

Contact center support is no longer just a troubleshooting department. It's your opportunity to provide a seamless customer experience and stay competitive in a volatile market. Throughout this article, we'll explore why video communication should be a major part of your overall customer service communication. You'll also learn how to get started with call center optimization....

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