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Customer effort score visual assistance

Customer loyalty is a major issue for companies. But what really keeps a customer? According to Gartner, it is the level of effort that the consumers have to deploy to interact with a brand that would impact their loyalty level. In this article, we will explain the Customer Effort Score, its importance for customer retention and how to optimize it thanks to visual assistance....

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We will be present from May 17 to 20, 2022 at Global Industrie, the international industry event highlighting the technological tools to better anticipate the transformations of the industry.   The industry has undergone many transformations, particularly in terms of its challenges. Indeed, for years, the sector has focused on the product itself and its manufacture, relegating customer satisfaction to the background. But in the current context,...

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medical regulation e-health

For our last "e-health appointment", we will present you the medical regulation. Established in the 70s, this medical act occurs as soon as a person contacts the emergency service. By calling the emergency service, the person will automatically land into a medical regulation center, whose goal will be to gather all the information about the urgent situation to refer it to the appropriate health personnel....

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Relation client dans l'industrie

The manufacturing sector is facing increasing competition. In these circumstances, focusing only on the products delivered is not a viable strategy for companies in the sector. At the same time, customer satisfaction becomes a new performance driver. For this reason, manufacturers must focus on customer relations. Customer service is an essential component for customer loyalty and company growth. In this article, we propose you to...

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