Enedis deployed Apizee Diag to allow its network technicians to have a real-time visual assistance with their supervisors during a field intervention. Objective: to secure diagnosis and achieve interventions of an absolute reliability. When technicians face with a complex ground situation, they share real-time video stream of their smartphone's camera; the experts take photos remotely, annotate them and speed up the problem resolution. "The big advantage of Apizee is that we...
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About ORPI Anthinea Incorporated in 1997, ORPI Anthinea is a group of 3 real estate agencies located in Southern part of France in Agde, Béziers and Marseillan. Affiliated to the national ORPI network, the group sells and rents real estate goods and provides fiscal optimization services. Business objective: streamline digital customer relationship management Digital is a strategic lead generation channel for ORPI Anthinea with more than 75% of new potential buyers coming either from the corporate website or from...
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1 - Define objectives upstream Before searching for a technical partner, define your business objectives: are you looking for new leads ? new paying customers ? trying to transform more visitors into buyers? differentiate ? modernize your brand ? reduce time spent by agents on the phone? All those objectives are obvioulsy valid, they only depend on you. But in any case, no projet may succeed without clearly taking the time to defining objectives...
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1 - Show your customers you care Show your customers you value their business by offering them a rich, human and personalized interaction. Create a feeling of closeness that will get your customer base more loyal and help you boost your conversion rates. 2 - Save time on complex problems solving Leverage all the array of video features (to get more efficient in your support and after-sales duties....
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WEb2Day is the festival for digital economy professionals organized every year in the shipyard naves of the Machines of the Isle of Nantes, and we were there! We had the chance to be welcomed by the team of Enedis Pays de Loire in order to demonstrate and test with the show visitors two mobile collaboration solutions chosen in 2015 (remember, at the time Apizee won the 1st regional prize...
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