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Service client centre de profit

Essential to the business of most companies, customer service is often perceived as a cost center, and rising customer expectations in recent years have further accentuated this perception. Customers have become more demanding, more informed, and more volatile. According to a Hubspot study that surveyed customer relationship professionals in companies around the world and of all sizes, 93% of them consider customer expectations to be...

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telecare e-health

This month in "e-Health", we focuse on telecare. Integrated in 2019 in the French law on the organization and transformation of the healthcare system, telecare allows remote consultations with pharmacists and medical auxiliaries. It aims to facilitate access to care for all. Find out in this article, everything you need to know about telecare....

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five moments of truth customer

Providing an optimal and satisfying customer experience is essential for brands today. To achieve this, they must not only provide quality products and services, but also create an optimized and fluid customer journey. Indeed, a satisfied customer is much more likely to renew his purchase and to talk about it around him. The customer journey is a series of decisions. Each decision taken by a...

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