Video-assistance and loyalty

Today, one of the main challenges for brands is to build customer loyalty. Indeed, studies show that increasing the retention of the best customers can lead to an interesting increase in economic results. This strategy is even more obvious when we know that retaining customers costs less than acquiring new ones. One of the best ways to retain customers is to offer customer service that...

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Rachat Keyyo Apizee

Paris, September 3, 2020 - Keyyo, a 100% subsidiary of Bouygues Telecom Entreprises, specializing in solutions for SMEs and VSEs, announces that it has recently completed the acquisition of the majority stake in Apizee, editor of open solutions for video-assistance.   Apizee is a French company, created in 2013 by Michel L’Hostis and Frédéric Luart, in Lannion, the cradle of telecommunications in France.   Apizee's video assistance solutions, which...

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Visio-assistance support client - Visual assistance customer support

We are witnessing a transformation of current practices in customer support. Brands are increasingly looking to adapt to customer requirements and integrate new technologies on new contact channels. Among these new channels, the visual assistance is proving to be a very interesting practice. It allows customers to simply show their problem to the technician instead of spending time trying to find the words to describe...

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Remote work and videoconferencing

The SNCF strike which began on October 18, 2019 continues its evolution with a national strike scheduled for December 5. As transport is highly affected, the alternative of remote work is set up in many companies. In many of them, the success of this action lies in the use of a collaborative videoconferencing tool for the teams. This allows a saving of time and money.   The...

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