Hybrid work, a mix of remote and face-to-face work, will increasingly become the norm for companies in many industries. In this post, we explore the pros and cons of hybrid work, as well as some levers for successfully implementing this new form of organization....
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The year 2022 will be shaped by the acceleration of the digital transformation of Field Service, but also by societal trends that will play a role in this sector. We propose to explore these trends and see how you can take action to improve the quality of your services and your productivity....
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Essential to the business of most companies, customer service is often perceived as a cost center, and rising customer expectations in recent years have further accentuated this perception. Customers have become more demanding, more informed, and more volatile. According to a Hubspot study that surveyed customer relationship professionals in companies around the world and of all sizes, 93% of them consider customer expectations to be...
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This month in "e-Health", we focuse on telecare. Integrated in 2019 in the French law on the organization and transformation of the healthcare system, telecare allows remote consultations with pharmacists and medical auxiliaries. It aims to facilitate access to care for all. Find out in this article, everything you need to know about telecare....
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Reducing the carbon footprint is a key concern for assistance services. See examples of how video assistance can be used to achieve travel reduction goals....
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