What is a Call Centre?

A call centre is a business that specializes in dealing with customer service calls. This can include phone calls, emails, video chat, and social media messages.

1. You can save money on your call centre infrastructure by outsourcing to a company that already has the tools, hardware, and software you need in place.

2. You don't have to worry about training staff or having a team of people with the right skills on hand at all times.

3. You get access to highly-trained employees who are specialists in their area, which means they're more likely to solve problems quickly and efficiently than an untrained employee might be.

A call centre is a business that provides customer service for a company. Customers can call, email, or chat with the company's representatives at the call centre to get help with any questions they might have about the product or service that the company offers.

Business owners might use a call centre because it can be expensive to hire employees and maintain them in-house. For example, if you run an online store selling clothing, it may not make sense to have someone in your office answering calls all day long—they'd be better off working on other tasks like updating your website. That's where a call centre comes in.