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infographic teleconsultation ans apizee

After a timid start in France, telemedicine experienced a considerable boom in 2020 with the Covid-19 health crisis. A new type of medical consultation which attracts more and more French people, but also raises questions in France. This is why the "Agence du Numérique en Santé" (ANS) in partnership with Odoxa has decided to carry out 3 barometers between the end of 2019 and the...

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Article CRM visio-assistance

Quality customer service is based on building a trustful relationship between the customer and the company. With the increasingly customer expectations and support requests, many companies face difficulties to provide quality customer service on a large scale. Visual assistance is an effective way to satisfy and retain customers. In fact, the use of real-time video can provide personalized assistance and process customer support requests more...

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Visual inspection technician

Distance became the new normal in many areas during the COVID-19 pandemic. Digital technologies have made it possible to collaborate from thousands of miles away and ensure continuity of production and services. Whether for risk and asset management, industrial maintenance, site or supply chain inspection, remote visual inspection has proven its value over the long term. ...

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Article teleconsultation occupational medicine

Still unknow a few months ago, telemedicine is now a common practice. After a significant growth during the COVID-19 pandemic, the use of telemedicine seems to be establishing in the habits of practitioners and patients over the long term. In the occupational medicine sector, teleconsultation has also proved its worth during the health crisis and many occupational medicine structures have been won over this tool...

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article visio claims management

Video loss adjusting solutions are revolutionizing claims management for insurers by transforming and accelerating the claims process. They reduce processing times and the number of people involved. The COVID-19 epidemic has accelerated the generalization of video loss adjusting, but insurers and adjusting firms must take into account certain considerations to ensure the success of the implementation of this type of solution....

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Criteria visual assistance solution

Visual assistance is an emerging technology that is revolutionizing customer service and the traditional approach to customer support. With the COVID-19 pandemic, the use of this type of solution has exploded and companies around the world have discovered the power of visual assistance to reduce operational costs and provide the rapid response service demanded by customers. In order to choose the most suitable visual assistance...

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Benefits customer relation

In a world where digital is becoming more and more important, interactions between a company and its customers are often impersonal. Visual assistance integrated into customer service improves the service provided and the customer relationship while guaranteeing remote human contact. By ensuring better mutual understanding, remote assistance positively influences customer satisfaction, after-sales service management, and branding....

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Remote loss adjustment - Insurance

The insurance industry is changing very quickly to meet ever-changing customer expectations. A recent survey of business leaders showed that the health situation linked to the COVID-19 pandemic in 2020 has accelerated the digitization of services and solutions in Europe by seven years and insurance is one of the sectors that are banking on digital technology to meet the objective of improving customer service....

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Teleconsultation for territories

Major ally during the COVID-19 pandemic, teleconsultation has proven to be effective and efficient. Since the beginning of 2020, it has established as a complementary health tool to physical consultation in a medical office. By providing your territory with these tools, you allow healthcare players and patients to benefit from the many advantages of teleconsultation. It is in this sense that GCS e-Santé Bretagne has...

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