Customer relation

ChatGPT in Customer Service

ChatGPT has taken the internet by storm reaching 1 million users in only the first five days of its debut. Launched by OpenAI as a prototype on November 30, 2022, it quickly garnered attention for its detailed responses and articulate answers across many domains of knowledge. Helping users come up with everything from cooking recipes, workout plans, to even planning a vacation. In this article,...

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Customer Engagement Models

In this article, we will explore the different types of customer engagement models, as well the benefits and challenges of each model, and provide tips on how to measure their success. By the end of this article, you will have a clear understanding of why customer engagement is important, how to choose the right model for your business, and how to effectively implement it to...

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Customer Engagement vs Customer Experience

In today's highly competitive business environment, companies are constantly searching for ways to differentiate themselves from their rivals. One key area where businesses can set themselves apart is in the way they connect with and retain their customers. Two concepts that are often discussed in this context are customer engagement and customer experience. While these terms are often used interchangeably, they actually refer to two...

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Best Customer Experience Conferences

In this article, we will share a list of top customer experience conferences and examine the advantages of attending some of the most well-known conferences from across the world. Whether you're a newcomer in the industry or a seasoned pro, attending a customer experience conference may help you keep current and improve your abilities, which will eventually produce better outcomes for your business and a...

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trends customer relations 2022

2023 will be the year to find the balance between providing the best of digital and making human connections with customers. Companies will continue to invest in digitalization while considering the changes in the customer relations that revolves around rich and personalized human contacts. In this article, we propose you to discover the different trends for this new year....

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successful remote meetings

The democratisation of teleworking and videoconferencing tools within companies over the last few years has been a real change in attitudes, both in terms of the ability to adapt mentally to this new way of working and to remain effective even when working without the usual physical exchanges. You have managed to get an appointment with your prospect thanks to your excellent sales prospecting. It...

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