Customer relation

Video-assistance and loyalty

Today, one of the main challenges for brands is to build customer loyalty. Indeed, studies show that increasing the retention of the best customers can lead to an interesting increase in economic results. This strategy is even more obvious when we know that retaining customers costs less than acquiring new ones. One of the best ways to retain customers is to offer customer service that...

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Visio-assistance support client - Visual assistance customer support

We are witnessing a transformation of current practices in customer support. Brands are increasingly looking to adapt to customer requirements and integrate new technologies on new contact channels. Among these new channels, the visual assistance is proving to be a very interesting practice. It allows customers to simply show their problem to the technician instead of spending time trying to find the words to describe...

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Security_WebRTC

Communication and video collaboration have never been more important to businesses. Today, real-time video has now become routine and is a core technology in business collaboration.   This is a fact that we do daily with our customers and this trend is confirmed by many studies. A recent study by Global Market Insights on the growth of the video conferencing market by 2024, estimates that this market...

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banking premium

The rise of online banks is changing the overall perception of users on the bank. The digital transformation of banks has an important impact on users. With the increase of online banking services, the number of physical visits to bank branches continues to decline steadily. According to a report by the EFMA[1], by 2022 it is expected that visits to physical branches would drop from...

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gdpr_twitter_banner

GDPR, four letters that have been for some months in the heart of the concerns of the customer relationship players. The General Data Protection Regulation, approved by the European Parliament on April 14, 2016, will be implemented on May 25, 2018. This new European regulation will establish new rules to protect the personal data of European citizens and will have a significant impact on the...

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