The work market is constantly evolving and these changes require new practices. These evolutions include increased mobility of employees and new work organisations with a strong focus on remote working. This imposes new challenges on companies, particularly regarding the onboarding process. This article explores the benefits of video-assistance in onboarding and training technicians....
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The manufacturing sector is facing increasing competition. In these circumstances, focusing only on the products delivered is not a viable strategy for companies in the sector. At the same time, customer satisfaction becomes a new performance driver. For this reason, manufacturers must focus on customer relations. Customer service is an essential component for customer loyalty and company growth. In this article, we propose you to...
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The year 2022 will be shaped by the acceleration of the digital transformation of Field Service, but also by societal trends that will play a role in this sector. We propose to explore these trends and see how you can take action to improve the quality of your services and your productivity....
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In order to measure the effectiveness Field Services, it is important to define, implement and monitor KPIs. In this article, we propose you to discover 6 important KPIs to follow and how video assistance can help you to reach your objectives....
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Truck roll has a negative impact on the business of maintenance and field services. It can be very costly and affect your productivity and customer satisfaction. The costs and impacts of these trips are often underestimated. We would like to share with you some best practices and solutions to help you optimize or even avoid them....
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Videoconferencing is a means of communication that has been used by companies for many years to connect geographically distant interlocutors. Until a few years ago, the use of videoconferencing required the presence of a hardware and software infrastructure that imposed considerable constraints. With the emergence of WebRTC technology, these constraints disappear and allow the use of videoconferencing to be democratized and no longer limited exclusively...
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Global warming and environmental issues are increasingly in the spotlight. In this article, we propose to explore why you should reduce your company's carbon footprint and what strategies you should put in place to achieve it....
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Distance became the new normal in many areas during the COVID-19 pandemic. Digital technologies have made it possible to collaborate from thousands of miles away and ensure continuity of production and services. Whether for risk and asset management, industrial maintenance, site or supply chain inspection, remote visual inspection has proven its value over the long term. ...
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Unplanned machine downtime and breakdowns in the industrial sector are events that can have significant impacts in terms of costs and organization in a production line. Learn how coupling visual assistance with predictive maintenance solutions can help reduce machine downtime in the industrial sector....
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Apizee's partnership with Marlink extends video assistance services on a global scale, using satellite-based broadband Internet connections. Marlink's range of integrated connectivity provides access to video assistance solutions in the most remote environments for remote maintenance, diagnostics and certification. This partnership will enable Apizee to support maritime and land-based companies worldwide, including mining, oil and gas, and utilities industries....
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